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AC
AV C

1 reviews | Active since Sept 2023

13 Mar 2024, 09:55

Rain Rain Go Away. Come Back Another Day. Feeling Hopeless

Since the 27 January I have had nothing but issues with rain. I get one replacement sim that works, one that doesn't, my rain one hasn't worked since February. I have paid every month for 3 sim cards and only one is working. I say I am going to cancel and get a message that Rain cant get hold of me. I give them the benefit of the doubt and don't cancel and guess what no one tries to or has phoned me. There are a lot of packages out there and some are cheaper, so why should stay with Rain when I get no customer service or any of my queries resolved, all I get is refrence number after refrence number and automated responses and cllient services telling me my issue has been resolved, that is absolute hogwash, the sim card in the Rain One is not the rain one sim card, which they should know if the actually took the time to investigate as my app tells me which sim is where. So I lost all my data, talk minutes and sms for February and its going to happen again in March. So I am paying for absolutely nothing as it does not get carried over. So why should I remain with Rain, when it seems like they are ******

0
Replies (15)
Rain
Rain's reply13 Mar 2024, 10:01
Official
Hi,

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
AC
AV C's update13 Mar 2024, 12:01
Reviewer Update
Thank you at least this was not automated like the other ones
AC
AV C's update14 Mar 2024, 11:30
Reviewer Update
I have given you my temporary cell phone. If this is not resolved today, please cancel my subscription and come fetch your router today. Because I will not be paying for April and receiving no service and paying for something I haven't been able to use for over 8 weeks now
AC
AV C's update15 Mar 2024, 11:56
Reviewer Update
You can phone me anytime as I am available the whole day

AC
AV C's update17 Mar 2024, 15:51
Reviewer Update
Please phone me at 10 am tomorrow on ***. I am fed up, nothing works the only sim is the one in the wifi. Yesterday I tried the other ones and not one worked, For 2 months I have paid for nothing. I don't have money to throw around. I am seriously considering cancelling
AC
AV C's update20 Mar 2024, 10:44
Reviewer Update
Thank you to the consultant who contacted yesterday regarding my problems with Rain. Seems that everything has been sorted out to a degree. Still waiting for one more sim card to be delivered, hopefully it wont take forever
AC
AV C's update27 Mar 2024, 08:42
Reviewer Update
Due to rain inefficient to handle their call center and respond to clients. I want to cancel my contract. Yesterday rain was suppose to call me to resolve this matter and my account I am still waiting, I cant take the aggravation anymore, the shoddy client service,
AC
AV C's update04 Apr 2024, 14:31
Reviewer Update
I am really fed up with the service I am receiving from Rain. You debited my account without sorting out my issues after I said I wanted to cancel, my replacement sim has not been delivered after requesting it 3 weeks ago, now you inform me that your prices are going up. Really this is absolutely not on.
AC
AV C's update05 Apr 2024, 08:25
Reviewer Update
First off, I couldn't understand a word your consultant said. Second I receive an email stating how to activate my sim card which hasn't been delivered, are you people really so *********** that you reply without actually seeing what the problem is and not resolving the issue at all but giving me the round around, all I want is a replacement sim that actually works.
AC
AV C's update05 Apr 2024, 14:14
Reviewer Update
Not sure which call but I still have not received my replacement sim so you guys can phone me as much as you like. I still need the sim card because I am paying for it and I would like it asap as I have been waiting since February
AC
AV C's update05 Apr 2024, 18:17
Reviewer Update
thank you to a wonderful consultant from Rain by the name of Tina who has in one phone call sorted out all my issues and restored my faith in Rain, Rain should employ more consultants like her.
AC
AV C's update08 Apr 2024, 16:04
Reviewer Update
After 6 pm tonight or tomorrow before ***26
AC
AV C's update12 Apr 2024, 08:13
Reviewer Update
I would like to thank Tina from Rain, who made the effort and took the time to keep me informed about my sim activation, due to her professionalism and the effort she put as well as been helpful and friendly as well as empathic to my problem and the frustration that I was feeling my faith in Rain has been restored and I hope to have a long working relationship with Rain. Hopefully Rain will employ more consultants like her, Thank you
AC
AV C's update12 Apr 2024, 08:14
Reviewer Update
I would change my stars if I could and that would be thanks to Tina
Rain
Rain's reply12 Apr 2024, 12:44
Official
Hey, thanks for your support. We will keep working to provide a good user experience. For the latest info, please keep your eyes peeled on our social media pages and website! Thanks, rain