MD
Mark Devante-Moncton

1 reviews | Active since Nov 2021

27 Nov 2023, 20:30

Rain Rain Go Away!!!

I tried calling Rain three times to activate they sim cards which go along with the 60mbps speed we pay for. At 13:26 hrs, I was holding on for 6 minutes until my airtime ran out.

I tried again at 19:40 hrs and held on for over 8 minutes and again no one picked up until I cut the line. I then tried again at 19:49 hrs and someone from Rain tried calling me back but when I cut my call to them to attend to their call to me, that call centre person cut off.

I then tried again at 19:49 hrs and this time no one picked up as I guess they had decided to knock off early form their indian call centre and go home.

This is extremely infuriating!!! To make matters worse that data is only 1.9gig and not 20 gig per SIM as promised. Reminds me of the old nursery school rhyme. Rain Rain go away! Come again another day!

Not sure when Rain will step up to the plate and just give good service to its subscribers.

0
Replies (3)
Rain
Rain's reply28 Nov 2023, 08:31
Official
Hi  Mark Devante-Moncton 

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this asap. 

Thank you. 

rain. 
MD
Mark Devante-Moncton's update28 Nov 2023, 10:32
Reviewer Update
Hi. You need to call me. This is all hogwash to me.

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MD
Mark Devante-Moncton's update07 Dec 2023, 19:24
Reviewer Update
I'm no longer interested in discussing this. I want you to have your Call Cwbtr reach me and have th m change us from theR720 package to the R595. We can't keep paying for 60mbps when we never attain this speed as you are constantly THROTTLING our service.