rain rain go away

The Worst SERVICE both connectivity and customer service wise! I've used them for a few months as all that their service can run is my whatsapp on my cellphone. it takes 4 hours to watch an hour 20min movie!!!!! With my studies everything is online and guess what "that aint gana happen" I logged 3 service calls with The support of which only 2 went through!!!!! I then call the first Lady I spoke to advised that she cant really assist as their system was doing an upgrade so she talked me through how to do it on the Rain portal, this too didnt work as the rain website was not working as it should. She then advised that she will escalate the matter and call me the next day. The escalation was due to the fact that I told her I have battled with signal since I started using rain! Needless to say the call never happened, so after 3 days of ZERO Connectivity I call in again (Please keep in mind this is now the 4th Call made) my level of frustration was rather high and I completely lost my sense of Humor when I call in select the "SUPPORT" Option that just rings for 20minutes, I drop the line and Try again this time Just rings for 15minutes I drop the line again as this is now wasting my time I call in a 3rd time select Sales and to my amazement the line didn't even ring twice before someone answered the Gent that answered was friendly and tried to assist me and said that he has to put me through to support so i told him no one answers I've tried to get hold of them for 35 minutes. He finally get me through to a Support service consultant that is ****y and down right rude whom doesn't even know in WHAT DEPARTMENT HE IS WORKING IN (at this point I was like (What the actual heck). He Goes on to ask me "What do I want out of this????" Signal, Signal is what I want out of this! So I told him I want a refund as I've paid he then said no I have paid for January and not February, February will be Paid at the end of February so I said ok so then please cancel this as I'm not going to be charged for a month with no signal it just doesn't make sense. He then advises he cant cancel on his side instead he will escalate the matter...... I was on Hold on and off for 20minutes while he Drafts this Escalation. Once he is done he advises that I must cancel the service on the rain Client Portal.... Well done Rain ever your staff Advise clients to cancel the service.... Excellent training there scout. I then try and well Slap me and call me Sally "Network down" Client portal not working.. eventually I get it right.

My main frustration is this could have been avoided 1. if they actually had signal (When you pay it funny enough you don't have signal for two days...) 2. If they actually communicate that they will be having system updates and Upgrades That would be great......