JM
Junaid M
1 reviews | Active since Sept 2025
30 Sept 2025, 07:55
Rain Rain go Away!
Ordered a product (rooter) from Rain on the 19th day of September and I paid the required fee. On the 24th day of September the product (rooter) was delivered with the accessories. I called them to activate the internet, but I was informed that it will be automatically activated within 24 hours. The 24 hours passed and nothing happened. On Thursday, I called logged a complaint via their WhatsApp platform and was told they will call me back in ah hour, it did not happen. I logged another call back request on the WhatsApp platform and was told they will call me back during the day, that did not happen. On Friday, the matter was transferred to Leila who deals cancelations, did she get back to me, yes she did and told me that before 2pm on Friday someone will call me and if not I can go ahead and cancel the product. Did they call me before 2pm or thereafter? Yesterday the 29th day of September, I requested a call back on their WhatsApp platform once more, and my ticket was escalated as urgent and a supervisor was going to call me back within an hour, did it happen? At around 4pm I told them I'm still waiting for someone to call me and I requested their managers email address cause I want to lay a formal complaint. The customer agent by the name Sam, rather laid a complaint on my behalf with the complaints department, I have not proof that he did that other than just his word and screenshot. He added that the support team will communicate with me promptly, yet I am still waiting. This is BULL**** service from this company, to say the least! If you want a WiFi network provider make sure Rain is not even on your list of options, Terrible service beyond words!
Helpful (0)
Replies (23)0
Replies (23)
Rain's replyOfficial
30 Sept 2025, 08:24Hi Junaid,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply30 Sept 2025, 08:24
Official
Hi Junaid,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
JM
Junaid M's updateReviewer Update
30 Sept 2025, 09:46Hi thank you for your feedback. Just two things, one please spell my name correctly next time and two, there is still no internet on the router!
JM
Junaid M's update30 Sept 2025, 09:46
Reviewer Update
Hi thank you for your feedback. Just two things, one please spell my name correctly next time and two, there is still no internet on the router!
JM
Junaid M's updateReviewer Update
30 Sept 2025, 10:25Yes, I did that and it is NOT WORKING.
JM
Junaid M's update30 Sept 2025, 10:25
Reviewer Update
Yes, I did that and it is NOT WORKING.
JM
Junaid M's updateReviewer Update
30 Sept 2025, 13:05Well there is no changes on the rooter on my end
JM
Junaid M's update30 Sept 2025, 13:05
Reviewer Update
Well there is no changes on the rooter on my end
JM
Junaid M's updateReviewer Update
02 Oct 2025, 10:57Tomorrow has passed and the problem is still not fixed
JM
Junaid M's update02 Oct 2025, 10:57
Reviewer Update
Tomorrow has passed and the problem is still not fixed
JM
Junaid M's updateReviewer Update
02 Oct 2025, 14:47For crying out Loud!
The router is inactive on my side, I do not have internet activity, and I am 200% sure you can see that no data activity has transpired until date. I received a call on Tuesday from a technician who said the router might be faulty and that is the reason why there is not internet, he will call back, did he? This is absolutely ABSURD!
The router is inactive on my side, I do not have internet activity, and I am 200% sure you can see that no data activity has transpired until date. I received a call on Tuesday from a technician who said the router might be faulty and that is the reason why there is not internet, he will call back, did he? This is absolutely ABSURD!
JM
Junaid M's update02 Oct 2025, 14:47
Reviewer Update
For crying out Loud!
The router is inactive on my side, I do not have internet activity, and I am 200% sure you can see that no data activity has transpired until date. I received a call on Tuesday from a technician who said the router might be faulty and that is the reason why there is not internet, he will call back, did he? This is absolutely ABSURD!
The router is inactive on my side, I do not have internet activity, and I am 200% sure you can see that no data activity has transpired until date. I received a call on Tuesday from a technician who said the router might be faulty and that is the reason why there is not internet, he will call back, did he? This is absolutely ABSURD!
JM
Junaid M's updateReviewer Update
03 Oct 2025, 11:23Still awaiting your reply.
JM
Junaid M's update03 Oct 2025, 11:23
Reviewer Update
Still awaiting your reply.
JM
Junaid M's updateReviewer Update
05 Oct 2025, 11:12Also, will I be held liable for the swap of the device and if so what is the cost to such?
JM
Junaid M's update05 Oct 2025, 11:12
Reviewer Update
Also, will I be held liable for the swap of the device and if so what is the cost to such?
JM
Junaid M's updateReviewer Update
05 Oct 2025, 12:23Thank you. I will have the rooter ready tomorrow and I will communicate with CCD Couriers, in respect to the swapping of the routers. Do I include the sim cards as well, as they are not active as well?
JM
Junaid M's update05 Oct 2025, 12:23
Reviewer Update
Thank you. I will have the rooter ready tomorrow and I will communicate with CCD Couriers, in respect to the swapping of the routers. Do I include the sim cards as well, as they are not active as well?
JM
Junaid M's updateReviewer Update
06 Oct 2025, 20:41I will do that and will revert back to you, if I incur any challenges in respect to the sim card. In the meantime, swapping of the device was arranged for tomorrow, the 7th day of October 2025, between 8 - 10 am the morning at the above mentioned address. I will keep you up to date on the delivery as well as post delivery (when I am installing the router).
JM
Junaid M's update06 Oct 2025, 20:41
Reviewer Update
I will do that and will revert back to you, if I incur any challenges in respect to the sim card. In the meantime, swapping of the device was arranged for tomorrow, the 7th day of October 2025, between 8 - 10 am the morning at the above mentioned address. I will keep you up to date on the delivery as well as post delivery (when I am installing the router).
JM
Junaid M's updateReviewer Update
08 Oct 2025, 10:41The settings you've sent for the sim card is not working, kindly advise on an an alternative.
Thank you
Thank you
JM
Junaid M's update08 Oct 2025, 10:41
Reviewer Update
The settings you've sent for the sim card is not working, kindly advise on an an alternative.
Thank you
Thank you
JM
Junaid M's updateReviewer Update
08 Oct 2025, 14:13its a dual sim card and what you told me to do is still not working
JM
Junaid M's update08 Oct 2025, 14:13
Reviewer Update
its a dual sim card and what you told me to do is still not working
JM
Junaid M's updateReviewer Update
13 Oct 2025, 21:43Hi, please note that I have plugged the rooter in last week Wednesday and It remained plugged in at a window side. Today is Monday which means 120 hours has passed and I still have no internet access! This is absolute BULL**** service you are providing, amateurs at BEST!!!!!
JM
Junaid M's update13 Oct 2025, 21:43
Reviewer Update
Hi, please note that I have plugged the rooter in last week Wednesday and It remained plugged in at a window side. Today is Monday which means 120 hours has passed and I still have no internet access! This is absolute BULL**** service you are providing, amateurs at BEST!!!!!
JM
Junaid M's updateReviewer Update
16 Oct 2025, 07:45Kindly provide me a manger's email address as a matter of urgency.
JM
Junaid M's update16 Oct 2025, 07:45
Reviewer Update
Kindly provide me a manger's email address as a matter of urgency.
JM
Junaid M's updateReviewer Update
17 Oct 2025, 07:32S/N: RAWSZAD4P***
IMEI: ***
IMEI: ***
JM
Junaid M's update17 Oct 2025, 07:32
Reviewer Update
S/N: RAWSZAD4P***
IMEI: ***
IMEI: ***
JM
Junaid M's updateReviewer Update
20 Oct 2025, 07:14Hi, I still don't have internet nor a response in respect to my last query made. I am at withs end with the BULL**** company and its ****ING Horrible service!! Provide me with a managers email or contact num,ber immediatly or come and collect your ****ING router!
JM
Junaid M's update20 Oct 2025, 07:14
Reviewer Update
Hi, I still don't have internet nor a response in respect to my last query made. I am at withs end with the BULL**** company and its ****ING Horrible service!! Provide me with a managers email or contact num,ber immediatly or come and collect your ****ING router!
JM
Junaid M's updateReviewer Update
20 Oct 2025, 14:43It is still the same, with a popup that says, 'WiFi has no internet access'
JM
Junaid M's update20 Oct 2025, 14:43
Reviewer Update
It is still the same, with a popup that says, 'WiFi has no internet access'
JM
Junaid M's updateReviewer Update
22 Oct 2025, 07:47You guys are taking me for a fool, cause all of your so called instructions are not working!
JM
Junaid M's update22 Oct 2025, 07:47
Reviewer Update
You guys are taking me for a fool, cause all of your so called instructions are not working!
JM
Junaid M's updateReviewer Update
26 Oct 2025, 20:41Hi. Still no response from your end. Also, I'm getting billed for an inactive device but made sure that no money was in my account so that you greedy mother****ers cant take a cent, but I'm incurring bank costs because of you, for an inactive device. Kindly, refund me for the financially costs I incurred, you guys are pathetic and the worst of the worst internet providing companies in South Africa, **** off!!!
JM
Junaid M's update26 Oct 2025, 20:41
Reviewer Update
Hi. Still no response from your end. Also, I'm getting billed for an inactive device but made sure that no money was in my account so that you greedy mother****ers cant take a cent, but I'm incurring bank costs because of you, for an inactive device. Kindly, refund me for the financially costs I incurred, you guys are pathetic and the worst of the worst internet providing companies in South Africa, **** off!!!
JM
Junaid M's updateReviewer Update
27 Oct 2025, 22:11Replay a router that was replace why don't you replace yourself, useless internet provider!
JM
Junaid M's update27 Oct 2025, 22:11
Reviewer Update
Replay a router that was replace why don't you replace yourself, useless internet provider!
JM
Junaid M's updateReviewer Update
29 Oct 2025, 16:25Still no concrete response from your side!
JM
Junaid M's update29 Oct 2025, 16:25
Reviewer Update
Still no concrete response from your side!
JM
Junaid M's updateReviewer Update
24 Nov 2025, 12:58Hi. I want to cancel this product as a matetr of urgency!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
JM
Junaid M's update24 Nov 2025, 12:58
Reviewer Update
Hi. I want to cancel this product as a matetr of urgency!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
JM
Junaid M's updateReviewer Update
01 Dec 2025, 07:49NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO!!!!!!!!!!
JM
Junaid M's update01 Dec 2025, 07:49
Reviewer Update
NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO!!!!!!!!!!