1 reviews | Active since Jul 2009
RAIN promises not fulfilled
Hi I have been with RAIN internet service (www.rain.co.za)for years now. On the 23 July, I got an offer of a free upgrade to a 5G unlimited line. I was supposed to get a free-to-use router with unlimited, faster 5G* home wifi, all day. I called in to accept the offer of free upgrade. After speaking to two consultants they were unable to assist and got a ticket ***, and was told someone will call me back.
A week later, no call or update I called again and was told that someone would call within 72 hours(3 days). It has been over 3 weeks now, with no call, modem, or upgrade.
Another reference relating to this: is ***4.
Can you please get back so we can resolve this issue once and for all? I have called your support line and no assistance and you do not have a complaint line on your website.
Thank you for bringing this to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing this to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Please note that I still haven't received a call from your team.
Regards
Please note that I still haven't received a call from your team.
Regards
I did receive a call yesterday from your colleague Siphosethu(sales) who directed my query to Support and Support directed my call back to Sales(spoke to Siviwe) who promised to call back in 30 minutes. The call was yesterday at 12H30pm and no call back. Same has been happening since my first call.
Please assist.
Regards
I did receive a call yesterday from your colleague Siphosethu(sales) who directed my query to Support and Support directed my call back to Sales(spoke to Siviwe) who promised to call back in 30 minutes. The call was yesterday at 12H30pm and no call back. Same has been happening since my first call.
Please assist.
Regards
As I have explained to your agents repeatedly, I have not upgraded to two sims. I have one rain sim, not two.
Your upgrade offer said a modem and two sims.
If you say I have those two sims, please indicate which ones . Which numbers are you referring to?
You called me once and not tried again. I missed the call because I was in a meeting, I think it will be best to try and call again,
Regards
As I have explained to your agents repeatedly, I have not upgraded to two sims. I have one rain sim, not two.
Your upgrade offer said a modem and two sims.
If you say I have those two sims, please indicate which ones . Which numbers are you referring to?
You called me once and not tried again. I missed the call because I was in a meeting, I think it will be best to try and call again,
Regards