Rain promises contact with agent, but no one follows up.

Dear Fatima

On 4 August I wrote a review about the poor connectivity to the Rain Internet Provider. Pasted below please find your response. To date, no agent has consulted me. Kindly advise when is this to happen?

Regards Shaun

Hi Shaun

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please note one of our agents will be in contact with you to assist .

Stay safe .

Regards Fattima