Rain processed unauthorized debit order after cancellation & support email is dead

I am writing to lodge a formal complaint against Rain for unauthorized billing. I formally cancelled my Rain 5G subscription telephonically on 29 May 2026. I was given the reference number ***9 by agent Nono.Despite this explicit cancellation, Rain proceeded to debit my bank account today, 1 June 2026. I called support again today to dispute this, and agent Joan logged a follow-up ticket under reference ***9, claiming it would be escalated.Because your official support email address is no longer monitored, I am posting here to ensure there is a written record of this dispute.The 5G router has been disconnected, powered down, and packed in its original box since this morning. I am simply awaiting your courier to collect your hardware. I require a manager from the cancellations department to contact me immediately to finalize my refund and schedule the collection.