Rain Problems .......

After being a customer of Rain for 3+ years of their premium offering 100mbs i suddenly was hit with a speed of 5mps. Like a good and decent customer I log a fault on 23/1/2024 and wait and wait. on 29/1/2024 I call the call center since speed is the same and no response on my ticket, only to be met by a helpline staff who informs me that I am wrong and since i am not at home at the time of calling how I would know the problem is not resolved. she also states they are too busy to attend to my query anyway. I ask to be put throug to retentions since this is not acceptable and she informs me they are to busy to attend to me so I would be wasting my time........ I demand she put me though and I get a "YOH" and she sisconnects my call. I do not recomend and will be switching to Fibre....... if rain can find the time to allow me to terminate