RAIN PREPAID SIM CARD CHARGED FOR SERVICES NOT USED ON AN INACTIVE SIM CARD

GOOD MORNING. DURING THE 1ST WEEK OF DECEMBER 2022. I BOUGHT A RIN SIM CARD FOR R250 PER MONTH USAGE OF WHICH SERVICES ARE BASED ON PAYMENT AND USAGE. UPON RECEIVING THE SIM CARD I CALLED MORE THAN 7 TIMES REQUESTING ACTIVATION AND I FAILED AS I WAS TOLD IT WOULD BE ACTIVATED IN 2 HOURS OF WHICH IT NEVER HAPPEND. I ENDED UP REMOVING THE SIM CARD FROM MY PHONE I NEVER USED IT. THEY KEPT QUITE FROM DECEMBER 2022 UNTIL 11 JUNE 2024. I RECEIVD A TEXT MESSAGE FROM A DEBT COLLECTOR INFORMING ME THAT IAM OWING RAIN R2386. RAIN HAS BEEN INVOICING ME FROM DECEMBER 2022 UNTIL 30 APRIL 2023. TO MY AMAZEMENT THEY HAVE MY EMAIL ADDRESS THEY NEVER CONTACTED ME OR SEND ME ANY MONTHLY INVOICE UPTO DATE. THEY HAVE NEVER SEND ME ONE LETTER OF REMINDER OR NOTIFICATION THAT MY ACCOUNT WOULD BE HANDED TO DEBT COLLECTORS. YET THEY HAVE THE NERVE TO HAND MY ACCOUNT TO DEBT COLLECTORS WITHOUT INFORMING MR EITHER THROUGH MY EMAIL ADDRESS OR CELL PHONE NUMBER THAT THE DEBT COLLECTOR SEND ME THE SMS. WHAT KIND OF A **** IS THIS. YOU ARE A **** AND UNPROFFESIONAL HOW COULD YOU HAVE CHARGED ME FOR A SIM CARD THAT WAS NOT ACTIVE. THIS WAS NOT EVEN A CONTRACT IT WAS BASED ON A MONTH TO MONTH BASIS. IN CASE I FAILED TO PAY MONTH END THEY SHOULD HAVE SUSPENDED MY SERVICES AND NOTIFIED ME OF MY FAILTURE TO MAKE PAYMENT OF WHICH THEY NEVER DID SINCE MY SIM CARD WAS NOT ACTIVE AND WAS NOT EVEN ON MY PHONE. WOULD THE MANAGEMENT PLEASE EXPLAIN THIS KIND OF MADNESS TO ME. YOU ARE ******S DAY LIGHT ******S. HOW COULD U BE SO CRUEL IN DEALING WITH YOUR CLIENTS. A PREPAID CUSTOMER WHICH YOU FAILED TO CONTACT AND YET U HAVE THE NERVE TO HAND OVER TO A DEBT COLLECTOR WHO WHAT? REAL YOU ARE A **** OF A NETWORK