AK
Adriana K
1 reviews | Active since Apr 2018
03 Jun 2025, 10:55
Rain Poor Support Service
I have endless problems with my account, and support never returns my calls, doesn't matter how many times you try to get hold of them. Their sales staff is good but the after sales is extremely poor, they never return your calls.
Helpful (0)
Replies (14)0
Replies (14)
Rain's replyOfficial
03 Jun 2025, 11:39Hey Adriana K,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
Rain's reply03 Jun 2025, 11:39
Official
Hey Adriana K,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
Rain's replyOfficial
03 Jun 2025, 11:41Hey Adriana K,
We are always looking to improve your experience. Please let us know if there is any particular incident or issue you need assistance with so we may look into it.
Regards,
rain.
We are always looking to improve your experience. Please let us know if there is any particular incident or issue you need assistance with so we may look into it.
Regards,
rain.
Rain's reply03 Jun 2025, 11:41
Official
Hey Adriana K,
We are always looking to improve your experience. Please let us know if there is any particular incident or issue you need assistance with so we may look into it.
Regards,
rain.
We are always looking to improve your experience. Please let us know if there is any particular incident or issue you need assistance with so we may look into it.
Regards,
rain.
AK
Adriana K's updateReviewer Update
03 Jun 2025, 16:07KINDLY NOTE IT'S MY Business Account is a problem I have paid on the 25th for my normal account and then on the 27th my BUSINESS Account, I have 2 Accounts with you but only 1 is Active I am working from home and your service is not good at all I will never recommend you guys to anyone!
AK
Adriana K's update03 Jun 2025, 16:07
Reviewer Update
KINDLY NOTE IT'S MY Business Account is a problem I have paid on the 25th for my normal account and then on the 27th my BUSINESS Account, I have 2 Accounts with you but only 1 is Active I am working from home and your service is not good at all I will never recommend you guys to anyone!
AK
Adriana K's updateReviewer Update
04 Jun 2025, 07:58I have made payment on the 27th of May already and sent the Proof of payment? Fix my account go check I have sent the Proof of Payment already 4 times today I want my services back up and running. This is totally unacceptable
AK
Adriana K's update04 Jun 2025, 07:58
Reviewer Update
I have made payment on the 27th of May already and sent the Proof of payment? Fix my account go check I have sent the Proof of Payment already 4 times today I want my services back up and running. This is totally unacceptable
AK
Adriana K's updateReviewer Update
04 Jun 2025, 11:45Still no feedback????
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Adriana K's update04 Jun 2025, 11:45
Reviewer Update
Still no feedback????
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Adriana K's updateReviewer Update
05 Jun 2025, 08:15My account is still not sorted out my WIFI is still off for a week now after several interactions with them they never return my communications???????
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Adriana K's update05 Jun 2025, 08:15
Reviewer Update
My account is still not sorted out my WIFI is still off for a week now after several interactions with them they never return my communications???????
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Adriana K's updateReviewer Update
05 Jun 2025, 12:33It's now a week? Get your billing department to phone me urgently.
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Adriana K's update05 Jun 2025, 12:33
Reviewer Update
It's now a week? Get your billing department to phone me urgently.
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Adriana K's updateReviewer Update
06 Jun 2025, 08:38You said you allocated my payment that I paid on the 27th still shows this? Fix this ASAPWhatsApp Image 2025-06-06 at 06.35.55_1db1de18.jpg 94.5 KB
AK
Adriana K's update06 Jun 2025, 08:38
Reviewer Update
You said you allocated my payment that I paid on the 27th still shows this? Fix this ASAPWhatsApp Image 2025-06-06 at 06.35.55_1db1de18.jpg 94.5 KB
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Adriana K's updateReviewer Update
06 Jun 2025, 08:39This is your response now explain to me ?
image.png 28.46 KB
image.png 28.46 KB
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Adriana K's update06 Jun 2025, 08:39
Reviewer Update
This is your response now explain to me ?
image.png 28.46 KB
image.png 28.46 KB
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Adriana K's updateReviewer Update
06 Jun 2025, 08:43This is the payment you said you allocated apparently but still not
WhatsApp Image 2025-06-02 at 14.40.27_63e6a9d1.jpg 10.06 KB
WhatsApp Image 2025-06-02 at 14.40.27_63e6a9d1.jpg 10.06 KB
AK
Adriana K's update06 Jun 2025, 08:43
Reviewer Update
This is the payment you said you allocated apparently but still not
WhatsApp Image 2025-06-02 at 14.40.27_63e6a9d1.jpg 10.06 KB
WhatsApp Image 2025-06-02 at 14.40.27_63e6a9d1.jpg 10.06 KB
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Adriana K's updateReviewer Update
06 Jun 2025, 08:43So this is how useless your accounts department is!
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Adriana K's update06 Jun 2025, 08:43
Reviewer Update
So this is how useless your accounts department is!
AK
Adriana K's updateReviewer Update
06 Jun 2025, 10:48i HAVE SENT EVERYTHING AGAIN!!!!!!!!!!!! HOW MANY TIMES DO I NEED TO SEND THIS - MAKE WORK OF THIS IMMEDIATLY AS THIS IS NOW AN ENITRE WEEK THAT YOU DID NOT FIX MY ACCOUNT STILL SAYS OUTSTANDING!!!!!!!!!!!!
HOPEFULLY EVERYONE WHO READS THIS PLEASE STEAR CLEAR DO NOT USE RAIN RATHER LOOK FOR A DIFFERENT SERVICE PROVIDER WE ARE GOING SOON WEB AFRICA!
HOPEFULLY EVERYONE WHO READS THIS PLEASE STEAR CLEAR DO NOT USE RAIN RATHER LOOK FOR A DIFFERENT SERVICE PROVIDER WE ARE GOING SOON WEB AFRICA!
AK
Adriana K's update06 Jun 2025, 10:48
Reviewer Update
i HAVE SENT EVERYTHING AGAIN!!!!!!!!!!!! HOW MANY TIMES DO I NEED TO SEND THIS - MAKE WORK OF THIS IMMEDIATLY AS THIS IS NOW AN ENITRE WEEK THAT YOU DID NOT FIX MY ACCOUNT STILL SAYS OUTSTANDING!!!!!!!!!!!!
HOPEFULLY EVERYONE WHO READS THIS PLEASE STEAR CLEAR DO NOT USE RAIN RATHER LOOK FOR A DIFFERENT SERVICE PROVIDER WE ARE GOING SOON WEB AFRICA!
HOPEFULLY EVERYONE WHO READS THIS PLEASE STEAR CLEAR DO NOT USE RAIN RATHER LOOK FOR A DIFFERENT SERVICE PROVIDER WE ARE GOING SOON WEB AFRICA!
AK
Adriana K's updateReviewer Update
06 Jun 2025, 10:56O YES COMMUNITY MEMBERS PLEASE DONT USE THE WHATSAPP OPTION AS THAT IS A USELESS PLATFORM TO LOG A COMPLAINT EVEN ON RAIN GO IT DOESNT WORK - PLEASE EVERYONE WHOM IS ATTEMPTING TO USE RAIN RATHER LOOK FOR A DIFFERENT SUPPLIER FOR YOU WIFI NEEDS
AK
Adriana K's update06 Jun 2025, 10:56
Reviewer Update
O YES COMMUNITY MEMBERS PLEASE DONT USE THE WHATSAPP OPTION AS THAT IS A USELESS PLATFORM TO LOG A COMPLAINT EVEN ON RAIN GO IT DOESNT WORK - PLEASE EVERYONE WHOM IS ATTEMPTING TO USE RAIN RATHER LOOK FOR A DIFFERENT SUPPLIER FOR YOU WIFI NEEDS
AK
Adriana K's updateReviewer Update
06 Jun 2025, 11:18JUST PHONED THEM THEY IGNORE AND DROP THE CALLS, NOT EVEN THAT HELPS
AK
Adriana K's update06 Jun 2025, 11:18
Reviewer Update
JUST PHONED THEM THEY IGNORE AND DROP THE CALLS, NOT EVEN THAT HELPS