MS
Merick S
1 reviews | Active since Apr 2021
22 Dec 2024, 16:46
Rain - poor support as usual
Logged yet another support request after Rain had connectivity issues, yet again.
Surprisingly had a call back within 15 minutes, feedback was that it would require Network Support to resolve. I should expect a call from them today. They called while I was the line with the previous support person and they promptly hung up after a few seconds, with an email confirming they tried reaching me and I was unavailable. I logged another support request on the router and on email and via the app, been waiting almost 4 hours for some sort of assistance.
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Replies (2)0
Replies (2)
Rain's replyOfficial
22 Dec 2024, 16:52Hi Merick,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your connection trouble, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your connection trouble, and we'll be in contact soon.
Regards,
rain.
Rain's reply22 Dec 2024, 16:52
Official
Hi Merick,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your connection trouble, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your connection trouble, and we'll be in contact soon.
Regards,
rain.
MS
Merick S's updateReviewer Update
22 Dec 2024, 16:59How can you be having tower issues every month? If you bothered to make an effort to contact me or check my support log history, you would know that the device is no longer at the previous address whete the alleged 5G tower is down, yet again. So, this excuse you used previously is no longer valid. I pay extra for higher speed, yet I can't connect to 5G for 3 consecutive months, and you still continue to bill for the higher speeds.
MS
Merick S's update22 Dec 2024, 16:59
Reviewer Update
How can you be having tower issues every month? If you bothered to make an effort to contact me or check my support log history, you would know that the device is no longer at the previous address whete the alleged 5G tower is down, yet again. So, this excuse you used previously is no longer valid. I pay extra for higher speed, yet I can't connect to 5G for 3 consecutive months, and you still continue to bill for the higher speeds.