Rain poor servicing and communication… A telecommunications company that struggles with communication

I don’t like how they operate as a service provider if they can’t honour communication and commitments. I paid for a one of their home interns packages and on the day of delivery of the router they told me that they can’t take my driver’s license as a form of ID they need my smart ID or passport. I then cancelled the subscription immediately and one of their agents contacted me the following day saying that I’ll get a refund in the next 7-10 business days. This happened between the 9-10th of March, I still haven’t gotten my refund. They’ve not bothered replying to my emails and when I call in, I’m being sent from pillar to post. It’s a bit disrespectful to not communicate with your clients and also not honour the payment dates which YOU have set.

My order number is ***6