tC
terence C
1 reviews | Active since Jul 2020
02 Jul 2020, 11:39
Rain poor service to clients
i am very appalled by the overall service received from Rain. i ordered my sim and paid R479 on 2 April 2020 and received my sim card on 23 June 2020 the sim was activated on on 25 June 2020. today 2 July 2020 my internet switches off and i receive an email stating i owe Rain money. according too me i paid for 1 full month of service and received less then 2 week that is breach of contract. when you try and contact someone the waiting time is 48 hours and they can only be contacted via email. This is really a company that has no idea of how to provide service to their clients. if i could rate them less then 1 star i would do that with pleasure.
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
02 Jul 2020, 11:49Hi Terence,
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Fattima
Rain's reply02 Jul 2020, 11:49
Official
Hi Terence,
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Fattima
tC
terence C's updateReviewer Update
02 Jul 2020, 12:00Hi Fattima
i will be waiting for that call.
regards
i will be waiting for that call.
regards
tC
terence C's update02 Jul 2020, 12:00
Reviewer Update
Hi Fattima
i will be waiting for that call.
regards
i will be waiting for that call.
regards
tC
terence C's updateReviewer Update
02 Jul 2020, 19:32i really understand now why over 79% of your reviews give you 1 star.This is really poor service, the poorest i have ever received from any service provider.Everything is reactive, i was promised a phone call no time was given and ii expected a phone call to have the matter rectified. i am losing money because i cannot use my internet and i know you will never reimburse me because you asked me for money that i do not owe you.
tC
terence C's update02 Jul 2020, 19:32
Reviewer Update
i really understand now why over 79% of your reviews give you 1 star.This is really poor service, the poorest i have ever received from any service provider.Everything is reactive, i was promised a phone call no time was given and ii expected a phone call to have the matter rectified. i am losing money because i cannot use my internet and i know you will never reimburse me because you asked me for money that i do not owe you.
tC
terence C's updateReviewer Update
03 Jul 2020, 16:39can someone please make contact with me i have been waiting over 24 hours as per the response received someone was going to contact me but no response as yet. seems like you like to rip hardworking people off and then not rectify your problems. i dont want apologies i want action.
tC
terence C's update03 Jul 2020, 16:39
Reviewer Update
can someone please make contact with me i have been waiting over 24 hours as per the response received someone was going to contact me but no response as yet. seems like you like to rip hardworking people off and then not rectify your problems. i dont want apologies i want action.