EM
Edson M

1 reviews | Active since May 2021

25 Oct 2024, 12:06

Rain Poor Service Poor Billing

I have cancelled my rain subscription they have collected their devices yet they still debit my account. What am I being charged for I have never missed a payment since 2021, kindly refund my money.

EdsonMacie ***

0
Replies (2)
Rain
Rain's reply25 Oct 2024, 12:14
Official
Hi Edson,

Thank you for bringing your billing query to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain
EM
Edson M's update25 Oct 2024, 15:14
Reviewer Update
That makes no sense at all because if that was the case then you wouldn't close services if a payment was missed since it's postpaid a month has 12 months and in each month payment is made how can you charge the current month for the previous month if in each month a payment is made for that current month meaning yall charge twice for 1 month, I have been referring plenty of people to your services but now your internet is poor doesn't matter which locations you are based at from when I joined yall had good coverage and affordable internet now your prices are high and your network is so poor.

The no contracts adverti*****t is just a **** and I will advise my friends and family members to cancel your services as they have been complaining months on end.