RAIN Poor Service

Poor Customer service Rain is the worse when it comes to customer service. I have cancelled my service in April 2022 due to no coverage in the new area. My account was never cancelled instead rain continues to try and debit my account for a service I am not using. It does not take an IT guru to see the router is not in usage, how have I incurred a bill of R2700 for a pay as you USE service. Like I really need to understand since when clients have to pay for something they are not using. Over and above that the retention desk called me and I told the agent why I cannot continue die to NO COVERAGE . I was happy with RAIN but right now I cannot make use of the service. What will it take for someone to understand that I cannot make use of the service and the account needs to be cancelled!