Rain poor service and *******

I am extremely disappointed with the service I’ve received from Rain and feel compelled to share my experience publicly.

Over a month ago, I cancelled my subscription after upgrading my line from 30Mbps to 100Mbps — an upgrade that was never actually delivered. Throughout this time, I barely received speeds of 10Mbps, despite paying for a significantly faster line.

When I tried to cancel, it was nearly impossible to get through to an agent. Eventually, when I did, I was informed of a so-called policy change that supposedly means customers are now paying in arrears — something that was never communicated to me at any point. As a result, I was forced to pay for another full month, even though my router was switched off halfway through that period.

To make matters worse, Rain debited my account again this month — even though I have a cancellation confirmation and reference number. The router remains off, yet you’re still taking my money. When I called to inquire, the agent I spoke to was rude, unhelpful, left me on hold, and then dropped the call.

I was also promised that someone from Rain would contact me to arrange a router collection. That never happened. So now I’m stuck storing your equipment with no communication or resolution.

Here’s what I’m demanding:

A full refund for the last two months — the period after my cancellation.

Storage fees for the Rain router, since I’ve been forced to look after it without any follow-up from your side.

Immediate removal of my details from your billing system and confirmation that no further charges will be made.

This experience has been completely unacceptable. I trusted Rain as a service provider and have received nothing but delays, poor service, and unauthorized billing.

I will not hesitate to escalate this further if no action is taken.