LD
Landezwa D
1 reviews | Active since Feb 2023
03 Feb 2023, 14:20
Rain - Poor service
Hi Hellopeter, rain's service is shocking. I purchased rain sim card online and the confirmation message was that the sim card will be delivered to my delivery address within 3 - 5 working days. Up to date I am still waiting for the sim card. Their online support line will only pick up if you select 'sales option' and then you are transferred back to 'support' and wait forever. I sent numerous support messages to their support with no response. I am very disappointed with Rain's bad service. Regards, L Dulaze
Helpful (0)
Replies (28)0
Replies (28)
Rain's replyOfficial
03 Feb 2023, 14:23Hi Landezwa.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply03 Feb 2023, 14:23
Official
Hi Landezwa.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
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Landezwa D's updateReviewer Update
03 Feb 2023, 14:39Hi Rain, please note that by the time I upgraded to 5G I already waited too long for my order, and no one advised me that due to an upgrade, my order will take even longer. The fact that you are not easily accessible is really frustrating from the customer point of view. I will look out for your communication re the order. Thank you.
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Landezwa D's update03 Feb 2023, 14:39
Reviewer Update
Hi Rain, please note that by the time I upgraded to 5G I already waited too long for my order, and no one advised me that due to an upgrade, my order will take even longer. The fact that you are not easily accessible is really frustrating from the customer point of view. I will look out for your communication re the order. Thank you.
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Landezwa D's updateReviewer Update
06 Feb 2023, 16:31Hi Rain, the sim card was delivered today, now I am struggling with connection, called your support, waited for 30 minutes no success, gave up and then logged a call from your support, got an automated message. I am still waiting.
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Landezwa D's update06 Feb 2023, 16:31
Reviewer Update
Hi Rain, the sim card was delivered today, now I am struggling with connection, called your support, waited for 30 minutes no success, gave up and then logged a call from your support, got an automated message. I am still waiting.
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Landezwa D's updateReviewer Update
06 Feb 2023, 16:41Its a router
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Landezwa D's update06 Feb 2023, 16:41
Reviewer Update
Its a router
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Landezwa D's updateReviewer Update
06 Feb 2023, 19:02I have done that 2 hours ago, still no luck
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Landezwa D's update06 Feb 2023, 19:02
Reviewer Update
I have done that 2 hours ago, still no luck
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Landezwa D's updateReviewer Update
06 Feb 2023, 19:21I put it onto a 4G mobile handset many times, no service with a red cross.
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Landezwa D's update06 Feb 2023, 19:21
Reviewer Update
I put it onto a 4G mobile handset many times, no service with a red cross.
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Landezwa D's updateReviewer Update
06 Feb 2023, 19:52This is shocking service indeed, I made it very clear from your support Team that I need a new sim card as I lost my old sim. Why do I have to wait for 3 - 5 working days but you have Rain outlets such as Clicks?? I can assure you that I will have to wait for another 3 weeks before I receive the new sim card. You guys are not serious about your business, this is very inconveniencing and frustrating as if you are the only internet service provider in RSA.
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Landezwa D's update06 Feb 2023, 19:52
Reviewer Update
This is shocking service indeed, I made it very clear from your support Team that I need a new sim card as I lost my old sim. Why do I have to wait for 3 - 5 working days but you have Rain outlets such as Clicks?? I can assure you that I will have to wait for another 3 weeks before I receive the new sim card. You guys are not serious about your business, this is very inconveniencing and frustrating as if you are the only internet service provider in RSA.
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Landezwa D's updateReviewer Update
08 Feb 2023, 14:17Hi Rain I received the new sim card, I still cannot connect.
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Landezwa D's update08 Feb 2023, 14:17
Reviewer Update
Hi Rain I received the new sim card, I still cannot connect.
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Landezwa D's updateReviewer Update
08 Feb 2023, 14:36NMXKX6 91218
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Landezwa D's update08 Feb 2023, 14:36
Reviewer Update
NMXKX6 91218
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Landezwa D's updateReviewer Update
08 Feb 2023, 15:02Thank you, Rain, finally I am connected. I wish that I did not have to contact Hollopeter to receive such prompt service. What is the process of my credit due to delays as promised?
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Landezwa D's update08 Feb 2023, 15:02
Reviewer Update
Thank you, Rain, finally I am connected. I wish that I did not have to contact Hollopeter to receive such prompt service. What is the process of my credit due to delays as promised?
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Landezwa D's updateReviewer Update
08 Feb 2023, 15:36I have noticed that I have upgraded to 5G and have received 4G sim card as the connection is extremely slow.
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Landezwa D's update08 Feb 2023, 15:36
Reviewer Update
I have noticed that I have upgraded to 5G and have received 4G sim card as the connection is extremely slow.
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Landezwa D's updateReviewer Update
08 Feb 2023, 16:46Yes please as I have paid for the difference to upgrade to 5G.
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Landezwa D's update08 Feb 2023, 16:46
Reviewer Update
Yes please as I have paid for the difference to upgrade to 5G.
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Landezwa D's updateReviewer Update
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Landezwa D's update08 Feb 2023, 18:24
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Landezwa D's updateReviewer Update
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Landezwa D's update08 Feb 2023, 18:25
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Landezwa D's updateReviewer Update
08 Feb 2023, 19:37
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Rain Internet Service Provider's reply:
03 Feb 2023, 14:29
Hi Landezwa.
Kindly note that we see that you have an order to upgrade to 5G. We have escalated your order to our logistics team to assist you further with the delivery of the order. Please look out for communication regarding the delivery of the order.
03 Feb 2023, 14:29
Hi Landezwa.
Kindly note that we see that you have an order to upgrade to 5G. We have escalated your order to our logistics team to assist you further with the delivery of the order. Please look out for communication regarding the delivery of the order.
LD
Landezwa D's update08 Feb 2023, 19:37
Reviewer Update
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Rain Internet Service Provider's reply:
03 Feb 2023, 14:29
Hi Landezwa.
Kindly note that we see that you have an order to upgrade to 5G. We have escalated your order to our logistics team to assist you further with the delivery of the order. Please look out for communication regarding the delivery of the order.
03 Feb 2023, 14:29
Hi Landezwa.
Kindly note that we see that you have an order to upgrade to 5G. We have escalated your order to our logistics team to assist you further with the delivery of the order. Please look out for communication regarding the delivery of the order.
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Landezwa D's updateReviewer Update
08 Feb 2023, 20:10Email sent at 20:09
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Landezwa D's update08 Feb 2023, 20:10
Reviewer Update
Email sent at 20:09
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Landezwa D's updateReviewer Update
10 Feb 2023, 17:15Dear Rain I received 5 G Package, I have inserted the sim card, connected the device to the power however both 4 G & 5G indicators are off, what do I do now.
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Landezwa D's update10 Feb 2023, 17:15
Reviewer Update
Dear Rain I received 5 G Package, I have inserted the sim card, connected the device to the power however both 4 G & 5G indicators are off, what do I do now.
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Landezwa D's updateReviewer Update
10 Feb 2023, 17:42NN4GNL 34838
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Landezwa D's update10 Feb 2023, 17:42
Reviewer Update
NN4GNL 34838
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Landezwa D's updateReviewer Update
13 Feb 2023, 14:28After 24 hours off waiting for RICA I still cannot connect. I spent weekend with no internet connection as 4G was also not connected.
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Landezwa D's update13 Feb 2023, 14:28
Reviewer Update
After 24 hours off waiting for RICA I still cannot connect. I spent weekend with no internet connection as 4G was also not connected.
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Landezwa D's updateReviewer Update
13 Feb 2023, 21:12I did all as per your instruction, 5G is connected with no internet access. I moved the router around the house with no success, what do I do now, another day wasted with no internet access
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Landezwa D's update13 Feb 2023, 21:12
Reviewer Update
I did all as per your instruction, 5G is connected with no internet access. I moved the router around the house with no success, what do I do now, another day wasted with no internet access
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Landezwa D's updateReviewer Update
14 Feb 2023, 18:27I did exactly as you instructed; it picks up the Oppo 5G with no internet. This is frustrating guys, its almost a month I paid for with no connection. What do I do now?
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Landezwa D's update14 Feb 2023, 18:27
Reviewer Update
I did exactly as you instructed; it picks up the Oppo 5G with no internet. This is frustrating guys, its almost a month I paid for with no connection. What do I do now?
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Landezwa D's updateReviewer Update
14 Feb 2023, 18:28I did exactly as you instructed; it picks up the Oppo 5G with no internet. This is frustrating guys, its almost a month I paid for with no connection. What do I do now?
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Landezwa D's update14 Feb 2023, 18:28
Reviewer Update
I did exactly as you instructed; it picks up the Oppo 5G with no internet. This is frustrating guys, its almost a month I paid for with no connection. What do I do now?
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Landezwa D's updateReviewer Update
14 Feb 2023, 18:30I did exactly as you instructed; it picks up the Oppo 5G with no internet. This is frustrating guys, its almost a month I paid for with no connection. What do I do now?
LD
Landezwa D's update14 Feb 2023, 18:30
Reviewer Update
I did exactly as you instructed; it picks up the Oppo 5G with no internet. This is frustrating guys, its almost a month I paid for with no connection. What do I do now?
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Landezwa D's updateReviewer Update
14 Feb 2023, 23:10This means now you need to courier the new sim card again which is going to take another 3 - 5 working days. Rain, do you realize that I paid for this service and it's the 15th today I haven't used it? Are you a fly by night company? What exactly is happening with your services?
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Landezwa D's update14 Feb 2023, 23:10
Reviewer Update
This means now you need to courier the new sim card again which is going to take another 3 - 5 working days. Rain, do you realize that I paid for this service and it's the 15th today I haven't used it? Are you a fly by night company? What exactly is happening with your services?
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Landezwa D's updateReviewer Update
15 Feb 2023, 09:53I will wait for that e-mail if I ever receive it at all, will keep you posted on this platform.
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Landezwa D's update15 Feb 2023, 09:53
Reviewer Update
I will wait for that e-mail if I ever receive it at all, will keep you posted on this platform.
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Landezwa D's updateReviewer Update
17 Feb 2023, 16:30Hi Rain, here is new sim card details: NN3KL5 12901, please assist
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Landezwa D's update17 Feb 2023, 16:30
Reviewer Update
Hi Rain, here is new sim card details: NN3KL5 12901, please assist
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Landezwa D's updateReviewer Update
17 Feb 2023, 17:27Hi Rain, Finally, I am connected on 5G, Thank you. I would like to check on how much credits I have now as I can only connect now successfully. Secondly, what should I do with the other device that is not working. Once again Thank you.
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Landezwa D's update17 Feb 2023, 17:27
Reviewer Update
Hi Rain, Finally, I am connected on 5G, Thank you. I would like to check on how much credits I have now as I can only connect now successfully. Secondly, what should I do with the other device that is not working. Once again Thank you.
LD
Landezwa D's updateReviewer Update
07 May 2023, 09:26Good morning rain, your quality of internet is shocking. I am on 5G package, mostly internet is on and off, slow and one hardly download anything. Due to your unreliable internet access, I cannot even work from home, this is frustrating a lot.
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Landezwa D's update07 May 2023, 09:26
Reviewer Update
Good morning rain, your quality of internet is shocking. I am on 5G package, mostly internet is on and off, slow and one hardly download anything. Due to your unreliable internet access, I cannot even work from home, this is frustrating a lot.