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MSh
Mr. Sinden henksinden

1 reviews | Active since Jan 2024

20 Aug 2025, 12:25

RAIN : POOR Service

I live in Waverley, Pretoria and is experiencing endless network connection problems with my Rain Wifi. It is disconnecting every 10 minutes causing business interruption and frustration. This is unexceptable poor service with no end in sight

0
Replies (8)
Rain
Rain's reply20 Aug 2025, 12:28
Official
Hi Henk 

Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist. 

Regards,
rain
MSh
Mr. Sinden henksinden's update20 Aug 2025, 12:40
Reviewer Update
It started 3 days ago, it is disconnecting approximately every 10 minutes showing a red dot under network on my device
Rain
Rain's reply20 Aug 2025, 12:50
Official
Hi Henk 

Thank you for the prompt response.
The team is currently looking into fixing the tower
Once the tower has been fixed, we will then investigate further to see what could be causing the network issue  

Regards 
Rain 
MSh
Mr. Sinden henksinden's update20 Aug 2025, 15:23
Reviewer Update
Kindly provide progress on my complaint and when it would be resolved. I need to draw your attention that there is no indication on the internet of network problems in Waverley, Pretoria.
I am looking forward to your response

MSh
Mr. Sinden henksinden's update20 Aug 2025, 16:27
Reviewer Update
My problem has still not been resolved. Please resond
MSh
Mr. Sinden henksinden's update20 Aug 2025, 16:35
Reviewer Update
My problem still persist. Please respond
MSh
Mr. Sinden henksinden's update20 Aug 2025, 17:48
Reviewer Update
My problem has been resolved by Rain. Thank you very much for your friendly step by step advice to address the issue.
Rain
Rain's reply20 Aug 2025, 17:51
Official
Hi Henk 

Thank you for the feedback. We are glad we could assist  

Regards 
Rain