RAIN: POOR POOR SERVICE- NEVER, EVER MOVE OR TAKE OUT A CONTRACT WITH RAIN

I would not advise anyone to move to or sign up with Rain. I have a billing issue since January. It has been 4 months since I logged a query and up until now, no one from their billing department has contacted me. They are expecting me to pay for days and times that I didn't have or use the Rain wifi and I had to use extra money to buy and load airtime and data to other service providers. I am really fed up now. TO RAIN: Please rectify my account and do not send anyone to collect a router upon cancellation of my account. I am not paying you for a service that you did not provide until my account is sorted