Rain POOR POOR Client care

I ordered a brand new wifi router for my daughter who lives in a dorm at Potch on. Last week the courier wouldn't deliver because my daughter wasn't there (she is in class all day long) . She left her actual ID, proof of residence and a letter with security explaining her situation. Since then it has been a NIGHTMARE to get anyone from Rain to help us. The courier refuses to speak to us, as they only take instructions from Rain . Rain refuses to speak to ME , the mother paying my daughters account. And no one has called back or is trying to resolve the delivery!!!! Now I want to cancel the brand new contract and cant get anyone from Rain on the phone to cancel the new contract which we havent even started using. It is ridiculous