1 reviews | Active since May 2017
RAIN POOR internet and BAD Customer Experience
Rain internet and customer support is very poor, since December my connection has been very poor, and whenever I contact their support I've been told to reboot my 5G or move the device. I ve moved the device and when i login the App says the connection is 100% working, on Sunday (12/02/2023) was supposed to be working from home but due to their bad internet went to the office, Now i am spending more than my budget, travel instead of working from home, I then contacted their support and spoke to consultant 'Michael' and he promised to call me back, never received his call back, today 15/02/2023 received an SMS that due to non payment will be receiving unlimited connection, as in I have been getting limited one, called their support spoke to the lady named Mamotshabi told me they havent received my payment for January. which actually doesnt make sense I've never missed payment with Rain and now been told I havent paid them, I have my latest proof of payment which shows that I paid.
Can you please attend to the issue at hand that im unable to connect and stop coming with excuses, check the emails that i have been sending and call that I made on my profile.
Can this issue be sorted
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Please be specific, which payment havent you receive from my account, I am 100% sure I havent skipped any month to pay... Please clearify on that?
Yes that is my correct address
Please be specific, which payment havent you receive from my account, I am 100% sure I havent skipped any month to pay... Please clearify on that?
Yes that is my correct address
" Please note that invoices for a month's service is generated at the end of the month, and it is due in the following month on your set payment date. At the end of December, an invoice for December's service was generated, which was settled on the 25th of January, as your billing is post-paid.
At the end of January, an invoice was generated for January's service, and is due in February. January's invoice is currently outstanding on your account. "
You still telling me that there is a Payment I havent done, and how, cause I am certain that I have all the proof of Payment for all the Months, and for December I paid myself at Waterfall Corner Cherkers
Please advise which MONTH I didnt pay,
Thanks
" Please note that invoices for a month's service is generated at the end of the month, and it is due in the following month on your set payment date. At the end of December, an invoice for December's service was generated, which was settled on the 25th of January, as your billing is post-paid.
At the end of January, an invoice was generated for January's service, and is due in February. January's invoice is currently outstanding on your account. "
You still telling me that there is a Payment I havent done, and how, cause I am certain that I have all the proof of Payment for all the Months, and for December I paid myself at Waterfall Corner Cherkers
Please advise which MONTH I didnt pay,
Thanks
After complaining and called the support department came across an Agent called Ayanda who is a dedicated and proper customer orientated young man who was patient and understood my query. Rain please make sure you keep such individual never let them go and hire people like him.
Thank you Ayanda you put the customer first. And that is a admirable skill. You go out of your way to keep the customer happy, Thank you for always going the extra mile....
your assistant has not gone unseen
After complaining and called the support department came across an Agent called Ayanda who is a dedicated and proper customer orientated young man who was patient and understood my query. Rain please make sure you keep such individual never let them go and hire people like him.
Thank you Ayanda you put the customer first. And that is a admirable skill. You go out of your way to keep the customer happy, Thank you for always going the extra mile....
your assistant has not gone unseen