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TR
Tokkie R

1 reviews | Active since Nov 2019

20 Apr 2021, 05:50

Rain Poor customer support

for 3 week i have had issues with 1 sim not being online, 3 others however are operating, several complaints logged with the usual do this do that at settings with no success nor feedback no help line to phone either reliant on e mails which they choose to reply to whenever they want

pathetic customer support

bee paying the whole month with not 1 millibyte of data used?????

0
Replies (7)
Rain
Rain's reply20 Apr 2021, 08:09
Official
Good morning, Tokkie.

Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.
I have escalated your ticket to the networks team for further assistance.

Thank you 

Kind Regards 
rain
Rain
Rain's reply20 Apr 2021, 09:26
Official
Hi Tokkie,

Kindly reboot your devise and test as we have reset your connection to a more reliable tower.

kindly advise once done.

regards,
TR
Tokkie R's update20 Apr 2021, 10:44
Reviewer Update
Still no service
again same olsd story that i have been told for the last month
TR
Tokkie R's update20 Apr 2021, 11:05
Reviewer Update
and after phoning them all of a sudden the sim is deregistered and damaged yet on e mail im told reboot we moved you to a new tower

does it take Rain 3 weeks to figure out that a sim is damaged>
rather if all else fails lets do a sim swap, and i have to waiit another week for the new sim

TR
Tokkie R's update20 Apr 2021, 12:10
Reviewer Update
what does it take to get a teamleader to respond to a call
requested 4 times already?????
the reply below i s ajoke, you do not care about customer satisfaction" Rain Internet Service Provider's reply:
20 Apr 2021, 08:09


Good morning, Tokkie.

Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.
I have escalated your ticket to the networks team for further assistance.

Thank you

Kind Regards
rain
TR
Tokkie R's update21 Apr 2021, 05:40
Reviewer Update
and still waiting for that promised and absolute commitment for a teamleader to phone me,
If i phone there is never a teamleader available????
Serious about customer satisfaction???
Real serious yes
Rain
Rain's reply23 Apr 2021, 07:37
Official
Good morning Tokkie.

I would like to apologize for the inconvenience.
Please note that I am following up with the agent that is assisting you on the phone call you received yesterday at 5:20pm and will get back to you. 

Regards 
rain