Rain - Poor Customer Support

I am writing this review out of frustration.

Their customer support is terrible. When you log a support enquiry, it says they will call you back, but they never do.

So maybe if I post something here, I might get a reply.

I am currently a customer and wanted to know if there was any possibility to swap out my older 5G router for the newer 101 5G smart router.

I also understand that if I cancel my account, I will need to return the free-to-use router I currently have. However, I do not have the original box it came in as it got lost when I moved recently. Will this be a problem?

Let's see if I get a reply.