Rain Poor customer service.

My experience with Rain billing department was so horrible, I made a payment on Friday 26 September to arrangements account instead of my Rain account, I was told they can see the funds and they just need to allocate the funds to My Rain account. I called them again on Friday and I was told that the matter will be resolved in about two hours and that I should expect a call from billing department, I did not receive any call my internet has been off the whole weekend. I called today on Monday 29 September at 11h00, I was told the issue will be resolved, they keep on opening a new ticket but the issue is never resolved. I called again at 17h30 and I was told the same thing. Their services are as poor as it comes. I have been a loyal client but they seem not to care about client service. Still waiting for the issue to be resolved.