Rain poor customer service

I'm so disappointed once again with Rain and I'm glad I've canceled my subscription with them Unfortunately Rain is attempting to debit monies from my bank after I had given notice to them beginning of the Jul2024 and till to date my account with them shows as outstanding One of their consultants advice me on the 4th August 2024 that subscription is paid end of the month for my usage and not the beginning of the month I went to check on their Rain app to my surprise under their billing process and this is not true My router has been collected by their courier company as well on the 2nd Aug 2024 as my contract Rain is terminated My question is why is Rain still attempting to debit monies from account??

See reference numbers ***8 and ***4

Hoping to receive a response