RAIN POOR CUSTOMER CARE SERVICE

Item: Rain
Rating: 1
Author: Herman K

send a mail to rain on the 09th of July 2020 stating that my internet has not been working as from the 06th of July 2020 and there has not been a response from the customer support to resolve the matter. Send another on the 12th but no phone call update from them on my issue. This is very frustrating because it is not the first time I have to send them emails and I have yet to receive communication back from them.

Helpful (0)

Replies (2)

Rain's replyOfficial

13 Jul 2020, 10:03

Hi Herman

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please note one of our agents will be in contact with you to assist .

Stay safe .

Regards
Fattima

Rain's reply13 Jul 2020, 10:03

Official

Herman K's updateReviewer Update

14 Jul 2020, 15:31

Hi Fatima,

Maxine Lauren De Kock seems to be the person assigned to assist in my matter and requested that I provide her with my make & model of my device which is a Huawei (Module: B315s-936), and still waiting for her reply.

what is your policy on resolving queries? I need this matter resolved ASAP. please advise.

Herman K's update14 Jul 2020, 15:31

Reviewer Update