NM
Neo M

1 reviews | Active since Aug 2023

02 Sept 2023, 11:49

Rain POOR After Service

Part 2 Rain

DON'T GO FOR RAIN!!! Less then 3 weeks and I REGRET THEM ALREADY. Rain will provide the best service to get you to sign up and once you fall for it like I did it's DOWN HILL. My Definition of 5G Connection and Rain are totally the opposite.

My BIGGEST Reason to write review is their AFTER SERVICE which is all the way in INDIA and doesn't care or can relate. When I signed up with rain I was told I could change my payment date on rain app which I wanted to do after signing up. They **** to me and when I call to complain about payment date change nooo one could help even the supervisor. I sent countless emails which I proof that someone will get back to me which they didn't. Frustrated I called them and I could just sense that the sales rep and supervisor didn't care or relate, I couldn't understand why until it hit me their accents are different to a South African. Rains service team is in INDIA...and they didn't CARE. I REGRET WASTING time on Rain. I would rather Support Vodacom or Vuma at least their service team are Locals who can relate and understand my situation.

0
Replies (2)
Rain
Rain's reply02 Sept 2023, 12:43
Official
Hi Neo

We're really sorry your rain experience hasn't been as good as you expected.
 
We're going to get on this asap.

 Thank you.

 rain

NM
Neo M's update05 Sept 2023, 10:38
Reviewer Update
Rain

Still I haven't received any communication or HELP to resolve my situation even though you said you would be ASAP