RAIN - poor abysmal service & refusal to change payment method - debiting unauthorized

The service if abysmal and *****ulent. this company needs to be cancelled in SA

After years of having a router - the signal dropped. and after many calls for a month i was constantly told to move the router to another position because i chose the wrong signal spot. - for years the router has stood at the same spot with great signal. My house has not magically moved... Rain is however not able to fix their signal or deal with towers. I then was called @ 20 Aug by an agent suggesting i should upgrade to the new 101 router as this would give me better signal ( and change from R580 to R625 a month as payment ) I agreed, but stated that if its not working i will cancel. on 26 Aug the new router was delivered. However the old one the driver can not take with, as i need to schedule a pick up. A note = rain is a "debit order" which is done in arrears (after using the data ) and monthly. I disconnected/unplugged the old router and started the new one ! so only 1 router is active and turned on ! I reported on 29 aug for the old one to be collected. Came 01 Sept = my account was debited with R 580 and R 625!!!! UNAUTHORIZED Rain decided to change my agreement to start debiting me in advance ???? So the R580 was for the past month of Aug and the R625 was for the FUTURE month ???? ( keeping in mind please my signal did not change or improve - i still kept calling - and no i have the router standing in the kitchen at the basin - the opposite side of where it was for +3yrs and worked fine = it is rains service/towers that are the issue = maybe stop signing so many ppl up that you cant deliver service anymore ) I then proceeded with the start of what became a long number of calls. Only to find out that the ONLY WAY HOW TO COMPLAIN IS VIA ONLINE BOTS. I keep asking to speak to a HUMAN, i keep calling the helpline *** - but there is no person in BILLING i can speak to, the tech agents keep saying the will escalate 4 out of 5 times there is no call back. ALL of the staff sit in foreign countries. There is no office to go to. Only placed to drop off old routers.) After having been debited the double sum listed above, i kept calling to complain. I also asked for the old router to be collected. I was told and saw on the app, that the old router was listed for contract stop 01 Oct ???? HOW when rain called me to UPGRADE - I had to call 3 times to ask for collection - eventually 10 Sept this was acknowledged and then the old router was collected. The new routers signal keeps dropping - i have screen shots of a ZERO download speed. or 16 MBs - when i signed for a contract of min 30 MBs. the poor signal has caused me already a number of work issues and put me in trouble with my business. due to the signal dropping and being gone at certain times almost daily. But back to the issue. I then started contact rain ( the bots and the help line with calls ) wishing to REMOVE THE DEBIT TO MY CARD and REPLACE WITH EFT - as i know that it is possible to action payment - bcse i have a friend who does exactly that. I have now since 10 Sept tried to get a Rain billing agent to action this - the techs / phone service agents keep saying it can be done on the app - NO it can not - it only takes card details. I was promised numerous times that billing would call me to set it up / or a manager would call me. But every call i get its the same.... oh sorry this is not something i can do - I need to escalate to billing !!! and then.... NOTHING HAPPENS and this morning I was yet again debited R 825 ... WHY - i have accepted a R 625 contract ? The old router was offline since 26 Aug ? So why am i being 1.) over charged by R 200 2.) being dedited again in advance ?

I wish to cancel and have the router removed. I will call my bank and REPORT RAIN TRSNACTION AS *****, as clearly the company refuses to let me change my method of payment.

Companys that can not have HUMAN assistance in the country should not be allowed to operate. NO ONE SHOULD SIGN FOR THIS SERVICE.

I will be looking for other media options to report this.