DS
Deborah S
1 reviews | Active since Oct 2022
11 Oct 2022, 16:18
RAIN PLEASE REVERSE MY MONIES YOU TOOK WITHOUT AUTHORITY
I am reluctant to give Rain a 1 rating as their service is so poor, it is nauseating.
I cancelled my contract with Rain at the end of September 2022, and I have proof that I sent them several emails and several queries on the website to try and resolve the issue. On each occasion, I receive an email to say help is on the way.
Rain continues to deduct EFT pay,ends frim my bank account every month since Seotember 2022. They refuse to acknowledge that they are unable to provide me with an internet service at my home address. They have my location listed as my old work address.
I was eventually told by their agent that there are no towers close to me. I cancelled the contract via email.
To add more drama, they blocked my cellphone number so I am unable to call Customer service. Rain has forced me to spend more money on purchasing data for my mobile mufi pocket router as my son works from home. He lost a very important contract due to no internet. The internet was non existend that we could not even make VOIP calls nor even whatsapp.
They refuse to contact my bank to resolve the issue. I am a pensioner and cannot afford pay for a service that is not working.
My sister also had a dispute with RAIN who refused to reverse her monies after she cancekked within the slotted time period. She waited over a month for the monies to be reversed into her bank account.
Rain should be investigated as they are making false statements that certain areas can get coverage but it is not so.
I am willing to fight this matter in Court and hold them accountable for the poor service delivery and no internet as they promised me my area was covered bit it is not. What about the extra WiFi charges and bank charges that were incurred due to their negligence?
Helpful (0)
Replies (7)0
Replies (7)
Rain's replyOfficial
11 Oct 2022, 16:33Hi Deborah.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply11 Oct 2022, 16:33
Official
Hi Deborah.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
DS
Deborah S's updateReviewer Update
11 Oct 2022, 16:43I cannot understand why I as a pensioner, has to resort to social media to get your attention. I do realize your agents work from home since Covid epidemic, but everyone had gone back to work and life goes on. It is unacceptable that agents are not performing at their best and use the excuse that they are working from home. My son worked from home and he lost his job due to your poor internet service. I tried on several occasions to explain the situation to several agents, then my cellphone number was blocked by RAIN so I couldn't call you anymore. That is unbelievable 😳
I would like this matter to be resolved speedily as you had no right to continue taking monies from my bank account when you couldn't deliver a service as per the agreement.
I would like this matter to be resolved speedily as you had no right to continue taking monies from my bank account when you couldn't deliver a service as per the agreement.
DS
Deborah S's update11 Oct 2022, 16:43
Reviewer Update
I cannot understand why I as a pensioner, has to resort to social media to get your attention. I do realize your agents work from home since Covid epidemic, but everyone had gone back to work and life goes on. It is unacceptable that agents are not performing at their best and use the excuse that they are working from home. My son worked from home and he lost his job due to your poor internet service. I tried on several occasions to explain the situation to several agents, then my cellphone number was blocked by RAIN so I couldn't call you anymore. That is unbelievable 😳
I would like this matter to be resolved speedily as you had no right to continue taking monies from my bank account when you couldn't deliver a service as per the agreement.
I would like this matter to be resolved speedily as you had no right to continue taking monies from my bank account when you couldn't deliver a service as per the agreement.
DS
Deborah S's updateReviewer Update
26 Oct 2022, 17:25This matter with RAIN is still unresolved. They promised to refund the monies but as yet no sign of it in my bank account.
They refuse to give me a copy of the contract and the person that contacted me, Bradley Pillay, made me a **** and said that there was no promotion when I signed up, only the R1 sign up fee that is currently running now. That is absurd.
So, why are they not giving me a copy of the contract ?? Make you think hey, as they know I'm speaking the truth.
There is no transparency as no mention of what the monthly fee is when they send you the welcome email to confirm the order. Very clever. That is how Rain can deny there was a promotion at the time when you signed up.
This needs to be addressed in Parliament as new customers are being misled and vulnerable as they do EFT and not a DEBI CHECK payment, so customers are at their mercy and they can deduct several small amounts over a weekend.
They refuse to give me a copy of the contract and the person that contacted me, Bradley Pillay, made me a **** and said that there was no promotion when I signed up, only the R1 sign up fee that is currently running now. That is absurd.
So, why are they not giving me a copy of the contract ?? Make you think hey, as they know I'm speaking the truth.
There is no transparency as no mention of what the monthly fee is when they send you the welcome email to confirm the order. Very clever. That is how Rain can deny there was a promotion at the time when you signed up.
This needs to be addressed in Parliament as new customers are being misled and vulnerable as they do EFT and not a DEBI CHECK payment, so customers are at their mercy and they can deduct several small amounts over a weekend.
DS
Deborah S's update26 Oct 2022, 17:25
Reviewer Update
This matter with RAIN is still unresolved. They promised to refund the monies but as yet no sign of it in my bank account.
They refuse to give me a copy of the contract and the person that contacted me, Bradley Pillay, made me a **** and said that there was no promotion when I signed up, only the R1 sign up fee that is currently running now. That is absurd.
So, why are they not giving me a copy of the contract ?? Make you think hey, as they know I'm speaking the truth.
There is no transparency as no mention of what the monthly fee is when they send you the welcome email to confirm the order. Very clever. That is how Rain can deny there was a promotion at the time when you signed up.
This needs to be addressed in Parliament as new customers are being misled and vulnerable as they do EFT and not a DEBI CHECK payment, so customers are at their mercy and they can deduct several small amounts over a weekend.
They refuse to give me a copy of the contract and the person that contacted me, Bradley Pillay, made me a **** and said that there was no promotion when I signed up, only the R1 sign up fee that is currently running now. That is absurd.
So, why are they not giving me a copy of the contract ?? Make you think hey, as they know I'm speaking the truth.
There is no transparency as no mention of what the monthly fee is when they send you the welcome email to confirm the order. Very clever. That is how Rain can deny there was a promotion at the time when you signed up.
This needs to be addressed in Parliament as new customers are being misled and vulnerable as they do EFT and not a DEBI CHECK payment, so customers are at their mercy and they can deduct several small amounts over a weekend.
DS
Deborah S's updateReviewer Update
26 Oct 2022, 17:29Since the RAIN representative, Bradley Pillay, contacted me, I have given him full co operation and yet the monies have not been refunded to my bank account.
My bank details are available to my on my profile. So, why the major delay?
My bank details are available to my on my profile. So, why the major delay?
DS
Deborah S's update26 Oct 2022, 17:29
Reviewer Update
Since the RAIN representative, Bradley Pillay, contacted me, I have given him full co operation and yet the monies have not been refunded to my bank account.
My bank details are available to my on my profile. So, why the major delay?
My bank details are available to my on my profile. So, why the major delay?
DS
Deborah S's updateReviewer Update
26 Oct 2022, 17:44The problem I'm facing now, is they can still deduct more monies from my bank account so I will have to request a new card and that is going to cost me approximatel R100 for a replacement bank card.
So, the refund from RAIN is just barely enough to cover the replacement costs and bank admin fee, and I have to ask myself what about the rest of the monies that RAIN took without my authorization? So, they are blaming me for THEIR incompetence?
How is it possible that RAIN can get away with ****** like this?
I a really not happy with this outcome.
So, the refund from RAIN is just barely enough to cover the replacement costs and bank admin fee, and I have to ask myself what about the rest of the monies that RAIN took without my authorization? So, they are blaming me for THEIR incompetence?
How is it possible that RAIN can get away with ****** like this?
I a really not happy with this outcome.
DS
Deborah S's update26 Oct 2022, 17:44
Reviewer Update
The problem I'm facing now, is they can still deduct more monies from my bank account so I will have to request a new card and that is going to cost me approximatel R100 for a replacement bank card.
So, the refund from RAIN is just barely enough to cover the replacement costs and bank admin fee, and I have to ask myself what about the rest of the monies that RAIN took without my authorization? So, they are blaming me for THEIR incompetence?
How is it possible that RAIN can get away with ****** like this?
I a really not happy with this outcome.
So, the refund from RAIN is just barely enough to cover the replacement costs and bank admin fee, and I have to ask myself what about the rest of the monies that RAIN took without my authorization? So, they are blaming me for THEIR incompetence?
How is it possible that RAIN can get away with ****** like this?
I a really not happy with this outcome.
DS
Deborah S's updateReviewer Update
15 Nov 2022, 10:25 Bradley Pilla at RAIN please give me a call urgently
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DS
Deborah S's update15 Nov 2022, 10:25
Reviewer Update
Bradley Pilla at RAIN please give me a call urgently
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DS
Deborah S's updateReviewer Update
15 Nov 2022, 11:06Bradley Pillay, I cannot understand why you cannot do an EFT as promised in your earlier response 26 October 2022 because now you tell me on the phone today that it will take from 7 - 10 days to process the R116.50 refund. That is absurd ....
SEE YOUR RESPONSE BELOW
Rain Internet Service Provider's reply:
26 Oct 2022, 19:27
Hi Deborah
The reason we request the below info is for us to request an EFT, if they use the card number on the profile it will take 7 to 10 days to reflect on your side.
Bank:
Account No:
Branch Code:
Account Type:
SEE YOUR RESPONSE BELOW
Rain Internet Service Provider's reply:
26 Oct 2022, 19:27
Hi Deborah
The reason we request the below info is for us to request an EFT, if they use the card number on the profile it will take 7 to 10 days to reflect on your side.
Bank:
Account No:
Branch Code:
Account Type:
DS
Deborah S's update15 Nov 2022, 11:06
Reviewer Update
Bradley Pillay, I cannot understand why you cannot do an EFT as promised in your earlier response 26 October 2022 because now you tell me on the phone today that it will take from 7 - 10 days to process the R116.50 refund. That is absurd ....
SEE YOUR RESPONSE BELOW
Rain Internet Service Provider's reply:
26 Oct 2022, 19:27
Hi Deborah
The reason we request the below info is for us to request an EFT, if they use the card number on the profile it will take 7 to 10 days to reflect on your side.
Bank:
Account No:
Branch Code:
Account Type:
SEE YOUR RESPONSE BELOW
Rain Internet Service Provider's reply:
26 Oct 2022, 19:27
Hi Deborah
The reason we request the below info is for us to request an EFT, if they use the card number on the profile it will take 7 to 10 days to reflect on your side.
Bank:
Account No:
Branch Code:
Account Type: