RAIN : Please replace my router and extenders

I have been having issues with my 101 pro router with two routers it’s on and have signal but no device can connect it just shows NO INTERNET after a week of phone calls what’s app messages rebooting factory resetting putting the router of and then on again I was told that they will create another ticket to get someone to assist me . In the meantime time I have been without any internet for a whole week. My account is paid up but I receive no service. Do I pay my debit order this month or do I just cancel I have had it now really. I rely on this service that I have paid for but for a whole week I have been struggling to get assistance