Rain - ****piest internet in the world!

Been there, done that AD NAUSEUM!!!!! Please note the "Network broken" between the internet and my router below .....image.png 200.06 KB

Have done so - so how long will I still be sitting without internet? My business runs solely on internet and I am the only breadwinner in the family, so this is causing me to suffer financial loss.

So, day number next in my ongoing internet-less saga. Spent an hour on the phone with them yesterday where they were unable to provide a solution to the lack of internet. Was told the towers are healthy and working, so there should be no problem. Cannot explain why I have NO internet. So, I replaced the router sim with the free sim that is supposed to go into the phone, and VOILA! I have internet. Why does the one sim work and the other doesn't? Get an email this morning telling me that BOTH towers in my area are now down and they have no ETA for when they will be fixed. HUH? Yesterday I was told both towers are healthy and up and running which is why they were so confused that I couldn't connect. THESE PEOPLE LIE and they are too stupid to synchronise their lies. They think us clients are *****s.
Solution is simple - they must load the sim card that IS working with unlimited data so that I can have internet while they sort out their **** with the towers, and then explain to me why this sim can connect to the self-same towers that they say are both faulty!!!!!

A huge thank you to Linray Samuels who actually phoned me back when he said he would, and who has managed to get the problem sorted. I am finally connected again and can earn a living once more. THANK YOU LINRAY! you're my vote for employee of the month.