JS
Johan S
1 reviews | Active since Feb 2011
03 Feb 2021, 13:12
RAIN Payment not working BEGGING TO PAY!!!!!
Endless problems with new system Hi I joined Rain in December, very pleased with the service until this week, they changed some services on the site and the app, now I am unable to pay (i was able to pay in December no issues), now I have this consultant (Thabo Ramere) who is completely unable to assist me. I am literally begging to PAY for a service which until now I liked. I get an error App Svr 000.999 provided checkout id is not in database. How the hell am I supposed to fix that. I tried 2 computers, the app, 3 cards from 2 banks! WHY the system worked!!! Now its all *****ed up! HELP HELP HELP Please phone me ***
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Rain's replyOfficial
03 Feb 2021, 13:43 Good afternoon Johan.
Thanks for reaching out. I hope you are well.
We are currently in the process of upgrading our systems so I am unable to assist you at this point as we have no access to the main systems, We should be done with the system upgrade in 24 to 72 hours.
Kindly allow 2-3 days then log a ticket on - https://www.rain.co.za/support or give us a call on **********.
The above channels can also be used to follow up on whether the systems are back up and running.
We understand that this is a frustration and appeal for your patience during this time.
We apologize for the inconvenience.
Regards
Mosa
Thanks for reaching out. I hope you are well.
We are currently in the process of upgrading our systems so I am unable to assist you at this point as we have no access to the main systems, We should be done with the system upgrade in 24 to 72 hours.
Kindly allow 2-3 days then log a ticket on - https://www.rain.co.za/support or give us a call on **********.
The above channels can also be used to follow up on whether the systems are back up and running.
We understand that this is a frustration and appeal for your patience during this time.
We apologize for the inconvenience.
Regards
Mosa
Rain's reply03 Feb 2021, 13:43
Official
Good afternoon Johan.
Thanks for reaching out. I hope you are well.
We are currently in the process of upgrading our systems so I am unable to assist you at this point as we have no access to the main systems, We should be done with the system upgrade in 24 to 72 hours.
Kindly allow 2-3 days then log a ticket on - https://www.rain.co.za/support or give us a call on **********.
The above channels can also be used to follow up on whether the systems are back up and running.
We understand that this is a frustration and appeal for your patience during this time.
We apologize for the inconvenience.
Regards
Mosa
Thanks for reaching out. I hope you are well.
We are currently in the process of upgrading our systems so I am unable to assist you at this point as we have no access to the main systems, We should be done with the system upgrade in 24 to 72 hours.
Kindly allow 2-3 days then log a ticket on - https://www.rain.co.za/support or give us a call on **********.
The above channels can also be used to follow up on whether the systems are back up and running.
We understand that this is a frustration and appeal for your patience during this time.
We apologize for the inconvenience.
Regards
Mosa