RAIN: Payment Demand for no services rendered

I wish to share my frustration and dissapointment to the internet service provider RAIN!!!!!!

I refer to the matter below, reference number *** as I had called the Rain call centre on the 16th of November 2022, to query why I was charged for the month October 2022. I stopped using your internet services because the connection was very weak (if nothing at all) as I had moved from Cresta to North riding on the 5th of August 2022. My children and i tried to use the product in August and again in September as August was a rainy and windy season. To my surprise I got a bill for 3 months. I called the call centre to query this and I spoke to a male Agent who advised that I was liable for the 2 months services as it indicated that I had used the product. He told me he was going to escalate and request accounts department to waive month October and he would ensure that the product was cancelled. I agreed to pay for the 2 months of service as soon as the October premium was waived. (I agreed to pay even though i had explained to the agent that there was no RAIN signal where i had moved to) To my horror ,my son Mtfunti ( *** to whom the account is registered) forwarded me a message stating that I am owing R 3 575,00 to date I only gave them his details only to receive the router as i was away on business travel, the next thing he is the account holder) how did this come about? he is a student. Can someone explain how this account got registered in his name? I immediately called the call centre and I spoke to Nokuthula who confirmed that I owe 1 398,00 and the reason why I am owing R 3 575 is because the account is still active. I need to settle the bill for 2 months and then the account will be cancelled however the accounts department needs to waive the R2 177,00 Evidence of the call below; {"message":"Escalation form","detail":{"message":"5G cancellation","more_info":{}}} Reference Number: *** Please note: Sales agents give us a false impression, that this is strictly a month to month product. If you do not pay, it simply cancels itself. Please waive the premiums for the month October,November ,December and January 2023. As this product does not serve me at all and CANCEL the product please. I disconnected the RAIN Router in September 2022. FURTHER TO MY DISAPPOINTMENT MY BILL TODAY 4 228,00 (this is very wrong and i hope the CEO of the company reads these reviews) I AM UNABLE TO CANCEL THIS PRODUCT AND I HAVE BEEN SENT FROM PILLAR TO POST!! MY service bill is escalating.. the next big thing i will be listed for services i am not using

zintombi ***