BE
Barry E

1 reviews | Active since Sept 2009

28 Aug 2020, 00:41

Rain - Pathetic, useless and unobtainable cell data network.

Rain runs a LTE (and 5G) cellular data network, which, in the beginning of the rollout of their network, had very high speed. But now, it is slower than a 1990s 56K dialup modem. And they have no phone number or email address on their website to ask for assistance. You have to use Facebook Messenger to attempt to log a fault. And you will be lucky if they respond at all. If they do, it is usually weeks before you get an answer. They don't even deserve even one star. So, if you are considering going for cellular instead of fiber, use MTN or Telkom. I am cancelling my Fixed wireless package with them and getting Telkom.

0
Replies (2)
Rain
Rain's reply31 Aug 2020, 09:41
Official
Hi Barry

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please may I have your email address that was used to create your rain account so that we can assist you .

Stay safe .

Regards
Yeoline

BE
Barry E's update31 Aug 2020, 10:12
Reviewer Update
*** Cell: *** (WhatsApp as well)