TM
Thembo M
1 reviews | Active since Aug 2019
12 Feb 2025, 20:55
Rain pathetic service
Rain network is utterly useless, they agents called and called , selling a new G5 package. Eventually we accepted. This new router was problematic from day1.. This.month I logged calls , dial-up and was on hold 30 to 45 minutes with no help. I complained on the app no response , acknowledgement or response to assist. They received full payment for the month but we still don't have any network.
I requested my refund no one has sent any response. We have had to move around and find a good position to work. This pathetic service tops it all.
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Replies (1)Rain's replyOfficial
12 Feb 2025, 21:35Hi Thembo M,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Rain's reply12 Feb 2025, 21:35
Official
Hi Thembo M,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
