Rain - Pathetic Service!!!

I have been struggling with Rain to obtain my Wifi billing statement for the month of December 2022, since early June 2023. First of all, no logical explanation is being provided for why I am unable to extract it off my myrain profile myself and every time, they allege that they have emailed it to me, just for me to receive nothing. I am about to lose out on Wifi related claim reimbur*****ts through work as a result of Rain's Customer Support's incompetence!