Rain pathetic service

Rain service is pathetic nothing but trouble from start. Payment date was initially set for 1st however debit was changed and deducted on 25th October. My service was then disconnected and reconnected days after. I waited for a call from billing from 25 October and only got called back on 10th November after being told I would receive a call back on 25th from them. My service again today got disconnected, went on app and says I should pay R151. On call on 10 November agent never made me aware that I would need to make a payment 2day or I will be disconnected. I messaged them today again and got no feedback. I am so disappointed as this is not customer service.