GS
Gilad S

1 reviews | Active since Mar 2025

19 Aug 2025, 13:26

Rain pathetic *******

If this is Rain internet provider. You are the most pathetic service provider, and have the most pathetic customer service ever. I have never dealt with such a useless company. In February I cancelled my services which was a monthly internet usage from a SIM card. I was charged, I contacted Rain and I was reimbursed and as far as I was concerned I closed my account. Approx 2 months later I got a message stating that my internet would be cut off as I have not paid. Following that I started getting a call every day telling me I owe money. I cancelled with rain nearly daily for about 2 weeks, I spoke with their international calling centre. They cancelled and then the south African accounts department( absolutely useless and pathetic) would call me to tell me I owe them money. It never showed up on their systems. They would cancel and ( this happened several times) later that day I would get a call telling me I owe them money. Then I stated getting a debit, luck would have it I didn't have the amount in my bank account, and then that kept on happening. I would move my money out of the account. On The 26th July I didn't get to move the money and I was charged. I contacted to get my money back I was told it would be. Now I am told they have no record of debiting my money, I sent proof of a debit by rain on my account and right now received a call telling me I owe them money. Don't sign up with them. They ***** your money and you cannot get out from them

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Replies (1)
Rain
Rain's reply19 Aug 2025, 13:31
Official
Hi Gilad

 Thank you for bringing your complaint to our attention,

 We're sorry your rain experience hasn't been as good as expected.

 We will be in touch to further assist.

 Regards,
 rain.