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PK
Precious K

1 reviews | Active since Dec 2019

28 Dec 2023, 15:56

Rain pathetic customer services

I made a partial payment of R139. 75 on the 21st of December, but i noticed that today my wifi has been cut off, why was I asked to make that partial payment if my wifi would not last till end of December, am appalled at the services as I cannot get through to the call center and email to make enquiries.

0
Replies (4)
Rain
Rain's reply28 Dec 2023, 16:10
Official
Hi Precious Khumalo. 

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this asap. 

Thank you. 

rain. 

PK
Precious K's update28 Dec 2023, 16:21
Reviewer Update
I have struggled to get some assistance from you and to enquire about my account
PK
Precious K's update28 Dec 2023, 16:51
Reviewer Update
Thanks for coming back to me. You guys cut of my service on the 21/12/2023 and gave me an option to make a certain amount of payment on the 21/12/2023 to get reconnected again I did that to my surprise you've cut my services again in one moth.. Firstly if you can check my account you will notice the you guys double debited me last month that's why I didn't make any payment this month.. And I also requested that you guys should debit your money on the 20th of each month going forward!!! So could you please add what ever charges required for you guys to reconnect my service to my next billing which I would appreciate if you guys can make it on the 20th of January 2024.
Thank you.
PK
Precious K's update28 Dec 2023, 17:36
Reviewer Update
Can an agent call me back please, because it's a mission contacting you and explaining what can easily be resolved, so I made partial payment for only to be cut off within 5days,does that make sense