CP
Chirvan P
1 reviews | Active since May 2016
28 Jun 2022, 23:32
RAIN PAIN worse ISP in the universe no empathy or heart
If I could give a negative rating it would be -10 as Rain is so pathetic at customer service. I read all the negative reviews then I thought I was the only one but there are many who feel like Rain has failed them. Still I yet to have my query sorted and still I am to hear fr management. I guess it's ALL ABOUT THE MONEY!!!! We must just take the substandard service and treated like animals wait worse than animals not even a simple reply on my email no Empathy or heart.
I wish I could reverse the day I said give Rain a chance in this already flooded market of ISP Battling to get customers. I would said let's pass this one if I knew I would be treated like this.
I will definitely not leave it like this I will tell all my family and friends and make sure this message reaches senior management if not then I will seek legal help.
Helpful (0)
Replies (13)0
Replies (13)
Rain's replyOfficial
29 Jun 2022, 08:11Hi Chirvan
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
Rain's reply29 Jun 2022, 08:11
Official
Hi Chirvan
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
CP
Chirvan P's updateReviewer Update
29 Jun 2022, 10:23Rain please that is what you said the last time with my first complaint and it's still not resolved. You just wasting your time and showing the public that you care of give flip when infact you don't care. I am yet to get a manger to call and sort this mess out. So still pretending to the public and saying "We're going to get on this asap" then you don't as we know you are just pretending you guys suck at customer service that is why Hello Peter is littered with negative reviews and no help from Rain. Pathetic support attempt. It's laughable.
CP
Chirvan P's update29 Jun 2022, 10:23
Reviewer Update
Rain please that is what you said the last time with my first complaint and it's still not resolved. You just wasting your time and showing the public that you care of give flip when infact you don't care. I am yet to get a manger to call and sort this mess out. So still pretending to the public and saying "We're going to get on this asap" then you don't as we know you are just pretending you guys suck at customer service that is why Hello Peter is littered with negative reviews and no help from Rain. Pathetic support attempt. It's laughable.
CP
Chirvan P's updateReviewer Update
29 Jun 2022, 15:01Thank you, I appreciate it
CP
Chirvan P's update29 Jun 2022, 15:01
Reviewer Update
Thank you, I appreciate it
CP
Chirvan P's updateReviewer Update
30 Jun 2022, 11:14Hi ok let me check now again
CP
Chirvan P's update30 Jun 2022, 11:14
Reviewer Update
Hi ok let me check now again
CP
Chirvan P's updateReviewer Update
30 Jun 2022, 11:21Which bank do you guys use that may be the delay. It should reflect this afternoon if not then tomorrow latest. I will keep you posted.
Thank you
Thank you
CP
Chirvan P's update30 Jun 2022, 11:21
Reviewer Update
Which bank do you guys use that may be the delay. It should reflect this afternoon if not then tomorrow latest. I will keep you posted.
Thank you
Thank you
CP
Chirvan P's updateReviewer Update
01 Jul 2022, 10:40Good morning Rain
Still no funds in my Nedbank account.
Still no funds in my Nedbank account.
CP
Chirvan P's update01 Jul 2022, 10:40
Reviewer Update
Good morning Rain
Still no funds in my Nedbank account.
Still no funds in my Nedbank account.
CP
Chirvan P's updateReviewer Update
01 Jul 2022, 13:07What is happening!!!!!! Still no funds in my account
CP
Chirvan P's update01 Jul 2022, 13:07
Reviewer Update
What is happening!!!!!! Still no funds in my account
CP
Chirvan P's updateReviewer Update
01 Jul 2022, 19:25Chirvan P26 reviews | Active since May 2016
28 Jun 2022, 23:32
RAIN PAIN worse ISP in the universe no empathy or heartIf I could give a negative rating it would be -10 as Rain is so pathetic at customer service. I read all the negative reviews then I thought I was the only one but there are many who feel like Rain has failed them. Still I yet to have my query sorted and still I am to hear fr management. I guess it's ALL ABOUT THE MONEY!!!! We must just take the substandard service and treated like animals wait worse than animals not even a simple reply on my email no Empathy or heart.
I wish I could reverse the day I said give Rain a chance in this already flooded market of ISP Battling to get customers. I would said let's pass this one if I knew I would be treated like this.
I will definitely not leave it like this I will tell all my family and friends and make sure this message reaches senior management if not then I will seek legal help.
I wish I could reverse the day I said give Rain a chance in this already flooded market of ISP Battling to get customers. I would said let's pass this one if I knew I would be treated like this.
I will definitely not leave it like this I will tell all my family and friends and make sure this message reaches senior management if not then I will seek legal help.
Rain Internet Service Provider's reply:29 Jun 2022, 08:11Hi Chirvan
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
Chirvan P:29 Jun 2022, 10:23Rain please that is what you said the last time with my first complaint and it's still not resolved. You just wasting your time and showing the public that you care of give flip when infact you don't care. I am yet to get a manger to call and sort this mess out. So still pretending to the public and saying "We're going to get on this asap" then you don't as we know you are just pretending you guys suck at customer service that is why Hello Peter is littered with negative reviews and no help from Rain. Pathetic support attempt. It's laughable.
Rain Internet Service Provider's reply:29 Jun 2022, 10:27Hi
I have received your email, I have sent it through for the money to be refunded back to Nedbank and requested that the Capitec details be the details on your account, once done I will advise.
My apologies for the inconvenience caused to you.Private Reply
I have received your email, I have sent it through for the money to be refunded back to Nedbank and requested that the Capitec details be the details on your account, once done I will advise.
My apologies for the inconvenience caused to you.Private Reply
Chirvan P:29 Jun 2022, 10:34Are you serious! Really or are you pulling my leg as I need that money for my rent tomorrow then I won't be put out on the street with my kids.
Please say you are serious as I need that two amounts which was taken from my Nedbank card I have sent my Nedbank account details for you to transfer the funds there it will make me regain my faith in Rain and I will definitely out a positive review on this platform.
How long will it take to reflect in my account so I can tell my landlord.
Regards Private Reply
Please say you are serious as I need that two amounts which was taken from my Nedbank card I have sent my Nedbank account details for you to transfer the funds there it will make me regain my faith in Rain and I will definitely out a positive review on this platform.
How long will it take to reflect in my account so I can tell my landlord.
Regards Private Reply
Rain Internet Service Provider's reply:29 Jun 2022, 10:45I am serious, I have sent it through, your situation is unfortunate and I will try my best to get this resolved asap.
My apologies for what you have been put through.
Private Reply
My apologies for what you have been put through.
Private Reply
Chirvan P:29 Jun 2022, 10:46Thank you so much I really appreciate it and please let me know the money has gone through ASAP
Thank you so much Private Reply
Thank you so much Private Reply
Rain Internet Service Provider's reply:29 Jun 2022, 10:49I will do so.
Not a problem at all.Private Reply
Not a problem at all.Private Reply
Chirvan P:29 Jun 2022, 10:53Thank you, once again I will keep checking my Nedbank account for the R479 and R958 which was taken out. I too will let you know when it's in my account.Private Reply
Rain Internet Service Provider's reply:29 Jun 2022, 10:56Thank you, please do keep me updated as well.Private Reply
Chirvan P:29 Jun 2022, 11:10Will definitely do soPrivate Reply
Rain Internet Service Provider's reply:29 Jun 2022, 11:31ThanksPrivate Reply
Chirvan P:29 Jun 2022, 14:34Good afternoon, just wanted to let you know still no R958 & R479 in my Nedbank account. Can you please find out urgently when this will reflect as I need to tell my landlord that they will get the rent it's just my bank that is an excuse I can use to give you guys time till it reflects. It I don't pay the rent very soon they will put me and my kids out.
Please help me Private Reply
Please help me Private Reply
Rain Internet Service Provider's reply:29 Jun 2022, 14:51Thank you for advising, I am checking with finance what is happening
Private Reply
Private Reply
Chirvan P:29 Jun 2022, 15:01Thank you, I appreciate it
Rain Internet Service Provider's reply:29 Jun 2022, 16:34Not a problem at all
Private Reply
Private Reply
Chirvan P:29 Jun 2022, 18:23Hi still nothing in my Nedbank account. Private Reply
Chirvan P:29 Jun 2022, 21:02Hi
Been checking in my account all day nothing reflects. I spoke to my landlord and he will wait one more day please help me sort this out ASAP. I would really appreciate it.Private Reply
Been checking in my account all day nothing reflects. I spoke to my landlord and he will wait one more day please help me sort this out ASAP. I would really appreciate it.Private Reply
Rain Internet Service Provider's reply:29 Jun 2022, 21:41Hi
Forgive my late response, I just logged back in now to make sure but the refund has been processed, please check your account and confirmPrivate Reply
Forgive my late response, I just logged back in now to make sure but the refund has been processed, please check your account and confirmPrivate Reply
Chirvan P:29 Jun 2022, 22:01Hi I just had a look at my Nedbank account and nothing reflects as yet. Are 100% sure it was refunded to the Nedbank account and not the Capitec Bank account. Could kindly confirm this.
Regards Private Reply
Regards Private Reply
Chirvan P:30 Jun 2022, 07:59Hi I just had a look at my Nedbank account and nothing reflects as yet. Are 100% sure it was refunded to the Nedbank account and not the Capitec Bank account. Could kindly confirm this.
Regards Private Reply
Regards Private Reply
Rain Internet Service Provider's reply:30 Jun 2022, 09:53Morning
I can confirm that the refund was processed to the Nedbank account.Private Reply
I can confirm that the refund was processed to the Nedbank account.Private Reply
Chirvan P:30 Jun 2022, 11:14Hi ok let me check now again
Chirvan P:30 Jun 2022, 11:21Which bank do you guys use that may be the delay. It should reflect this afternoon if not then tomorrow latest. I will keep you posted.
Thank you
Thank you
Chirvan P:30 Jun 2022, 12:06Hi just checked now again still nothing reflecting.Private Reply
Chirvan P:30 Jun 2022, 14:54Hi just wanted to let you know still not in my account. Not sure what's happening why it's taking so long? Please let me know which bank so I can ask my bank if there are may funds that must clear.Private Reply
Chirvan P:30 Jun 2022, 18:22Hi still nothing reflecting in my Nedbank account.Private Reply
Chirvan P:01 Jul 2022, 10:40Good morning Rain
Still no funds in my Nedbank account.
Still no funds in my Nedbank account.
Chirvan P:01 Jul 2022, 12:11Hi still nothing reflecting in my bank account Nedbank. Please let me know what is happening as I already told my landlord that there is delay with the bank. If the funds are not in my tomorrow I will be out on the streets with my two kids. I can't stress enough how this situation is leaving feel and how hectic it's going to be I have no family other than my sister who lives overseas who send me money for rent. I don't earn alot and that is why she helps me with rent. Please see the urgency of my request with tears in my eyes. I need an answer please what is happening with the money it still not reflecting I contacted my bank and they say nothing is clearing.
CP
Chirvan P's update01 Jul 2022, 19:25
Reviewer Update
Chirvan P26 reviews | Active since May 2016
28 Jun 2022, 23:32
RAIN PAIN worse ISP in the universe no empathy or heartIf I could give a negative rating it would be -10 as Rain is so pathetic at customer service. I read all the negative reviews then I thought I was the only one but there are many who feel like Rain has failed them. Still I yet to have my query sorted and still I am to hear fr management. I guess it's ALL ABOUT THE MONEY!!!! We must just take the substandard service and treated like animals wait worse than animals not even a simple reply on my email no Empathy or heart.
I wish I could reverse the day I said give Rain a chance in this already flooded market of ISP Battling to get customers. I would said let's pass this one if I knew I would be treated like this.
I will definitely not leave it like this I will tell all my family and friends and make sure this message reaches senior management if not then I will seek legal help.
I wish I could reverse the day I said give Rain a chance in this already flooded market of ISP Battling to get customers. I would said let's pass this one if I knew I would be treated like this.
I will definitely not leave it like this I will tell all my family and friends and make sure this message reaches senior management if not then I will seek legal help.
Rain Internet Service Provider's reply:29 Jun 2022, 08:11Hi Chirvan
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
Chirvan P:29 Jun 2022, 10:23Rain please that is what you said the last time with my first complaint and it's still not resolved. You just wasting your time and showing the public that you care of give flip when infact you don't care. I am yet to get a manger to call and sort this mess out. So still pretending to the public and saying "We're going to get on this asap" then you don't as we know you are just pretending you guys suck at customer service that is why Hello Peter is littered with negative reviews and no help from Rain. Pathetic support attempt. It's laughable.
Rain Internet Service Provider's reply:29 Jun 2022, 10:27Hi
I have received your email, I have sent it through for the money to be refunded back to Nedbank and requested that the Capitec details be the details on your account, once done I will advise.
My apologies for the inconvenience caused to you.Private Reply
I have received your email, I have sent it through for the money to be refunded back to Nedbank and requested that the Capitec details be the details on your account, once done I will advise.
My apologies for the inconvenience caused to you.Private Reply
Chirvan P:29 Jun 2022, 10:34Are you serious! Really or are you pulling my leg as I need that money for my rent tomorrow then I won't be put out on the street with my kids.
Please say you are serious as I need that two amounts which was taken from my Nedbank card I have sent my Nedbank account details for you to transfer the funds there it will make me regain my faith in Rain and I will definitely out a positive review on this platform.
How long will it take to reflect in my account so I can tell my landlord.
Regards Private Reply
Please say you are serious as I need that two amounts which was taken from my Nedbank card I have sent my Nedbank account details for you to transfer the funds there it will make me regain my faith in Rain and I will definitely out a positive review on this platform.
How long will it take to reflect in my account so I can tell my landlord.
Regards Private Reply
Rain Internet Service Provider's reply:29 Jun 2022, 10:45I am serious, I have sent it through, your situation is unfortunate and I will try my best to get this resolved asap.
My apologies for what you have been put through.
Private Reply
My apologies for what you have been put through.
Private Reply
Chirvan P:29 Jun 2022, 10:46Thank you so much I really appreciate it and please let me know the money has gone through ASAP
Thank you so much Private Reply
Thank you so much Private Reply
Rain Internet Service Provider's reply:29 Jun 2022, 10:49I will do so.
Not a problem at all.Private Reply
Not a problem at all.Private Reply
Chirvan P:29 Jun 2022, 10:53Thank you, once again I will keep checking my Nedbank account for the R479 and R958 which was taken out. I too will let you know when it's in my account.Private Reply
Rain Internet Service Provider's reply:29 Jun 2022, 10:56Thank you, please do keep me updated as well.Private Reply
Chirvan P:29 Jun 2022, 11:10Will definitely do soPrivate Reply
Rain Internet Service Provider's reply:29 Jun 2022, 11:31ThanksPrivate Reply
Chirvan P:29 Jun 2022, 14:34Good afternoon, just wanted to let you know still no R958 & R479 in my Nedbank account. Can you please find out urgently when this will reflect as I need to tell my landlord that they will get the rent it's just my bank that is an excuse I can use to give you guys time till it reflects. It I don't pay the rent very soon they will put me and my kids out.
Please help me Private Reply
Please help me Private Reply
Rain Internet Service Provider's reply:29 Jun 2022, 14:51Thank you for advising, I am checking with finance what is happening
Private Reply
Private Reply
Chirvan P:29 Jun 2022, 15:01Thank you, I appreciate it
Rain Internet Service Provider's reply:29 Jun 2022, 16:34Not a problem at all
Private Reply
Private Reply
Chirvan P:29 Jun 2022, 18:23Hi still nothing in my Nedbank account. Private Reply
Chirvan P:29 Jun 2022, 21:02Hi
Been checking in my account all day nothing reflects. I spoke to my landlord and he will wait one more day please help me sort this out ASAP. I would really appreciate it.Private Reply
Been checking in my account all day nothing reflects. I spoke to my landlord and he will wait one more day please help me sort this out ASAP. I would really appreciate it.Private Reply
Rain Internet Service Provider's reply:29 Jun 2022, 21:41Hi
Forgive my late response, I just logged back in now to make sure but the refund has been processed, please check your account and confirmPrivate Reply
Forgive my late response, I just logged back in now to make sure but the refund has been processed, please check your account and confirmPrivate Reply
Chirvan P:29 Jun 2022, 22:01Hi I just had a look at my Nedbank account and nothing reflects as yet. Are 100% sure it was refunded to the Nedbank account and not the Capitec Bank account. Could kindly confirm this.
Regards Private Reply
Regards Private Reply
Chirvan P:30 Jun 2022, 07:59Hi I just had a look at my Nedbank account and nothing reflects as yet. Are 100% sure it was refunded to the Nedbank account and not the Capitec Bank account. Could kindly confirm this.
Regards Private Reply
Regards Private Reply
Rain Internet Service Provider's reply:30 Jun 2022, 09:53Morning
I can confirm that the refund was processed to the Nedbank account.Private Reply
I can confirm that the refund was processed to the Nedbank account.Private Reply
Chirvan P:30 Jun 2022, 11:14Hi ok let me check now again
Chirvan P:30 Jun 2022, 11:21Which bank do you guys use that may be the delay. It should reflect this afternoon if not then tomorrow latest. I will keep you posted.
Thank you
Thank you
Chirvan P:30 Jun 2022, 12:06Hi just checked now again still nothing reflecting.Private Reply
Chirvan P:30 Jun 2022, 14:54Hi just wanted to let you know still not in my account. Not sure what's happening why it's taking so long? Please let me know which bank so I can ask my bank if there are may funds that must clear.Private Reply
Chirvan P:30 Jun 2022, 18:22Hi still nothing reflecting in my Nedbank account.Private Reply
Chirvan P:01 Jul 2022, 10:40Good morning Rain
Still no funds in my Nedbank account.
Still no funds in my Nedbank account.
Chirvan P:01 Jul 2022, 12:11Hi still nothing reflecting in my bank account Nedbank. Please let me know what is happening as I already told my landlord that there is delay with the bank. If the funds are not in my tomorrow I will be out on the streets with my two kids. I can't stress enough how this situation is leaving feel and how hectic it's going to be I have no family other than my sister who lives overseas who send me money for rent. I don't earn alot and that is why she helps me with rent. Please see the urgency of my request with tears in my eyes. I need an answer please what is happening with the money it still not reflecting I contacted my bank and they say nothing is clearing.
CP
Chirvan P's updateReviewer Update
01 Jul 2022, 20:30Chirvan P:01 Jul 2022, 12:11Hi still nothing reflecting in my bank account Nedbank. Please let me know what is happening as I already told my landlord that there is delay with the bank. If the funds are not in my tomorrow I will be out on the streets with my two kids. I can't stress enough how this situation is leaving feel and how hectic it's going to be I have no family other than my sister who lives overseas who send me money for rent. I don't earn alot and that is why she helps me with rent. Please see the urgency of my request with tears in my eyes. I need an answer please what is happening with the money it still not reflecting I contacted my bank and they say nothing is clearing.
CP
Chirvan P's update01 Jul 2022, 20:30
Reviewer Update
Chirvan P:01 Jul 2022, 12:11Hi still nothing reflecting in my bank account Nedbank. Please let me know what is happening as I already told my landlord that there is delay with the bank. If the funds are not in my tomorrow I will be out on the streets with my two kids. I can't stress enough how this situation is leaving feel and how hectic it's going to be I have no family other than my sister who lives overseas who send me money for rent. I don't earn alot and that is why she helps me with rent. Please see the urgency of my request with tears in my eyes. I need an answer please what is happening with the money it still not reflecting I contacted my bank and they say nothing is clearing.
CP
Chirvan P's updateReviewer Update
01 Jul 2022, 20:31Chirvan P:01 Jul 2022, 12:11Hi still nothing reflecting in my bank account Nedbank. Please let me know what is happening as I already told my landlord that there is delay with the bank. If the funds are not in my tomorrow I will be out on the streets with my two kids. I can't stress enough how this situation is leaving feel and how hectic it's going to be I have no family other than my sister who lives overseas who send me money for rent. I don't earn alot and that is why she helps me with rent. Please see the urgency of my request with tears in my eyes. I need an answer please what is happening with the money it still not reflecting I contacted my bank and they say nothing is clearing.
CP
Chirvan P's update01 Jul 2022, 20:31
Reviewer Update
Chirvan P:01 Jul 2022, 12:11Hi still nothing reflecting in my bank account Nedbank. Please let me know what is happening as I already told my landlord that there is delay with the bank. If the funds are not in my tomorrow I will be out on the streets with my two kids. I can't stress enough how this situation is leaving feel and how hectic it's going to be I have no family other than my sister who lives overseas who send me money for rent. I don't earn alot and that is why she helps me with rent. Please see the urgency of my request with tears in my eyes. I need an answer please what is happening with the money it still not reflecting I contacted my bank and they say nothing is clearing.
CP
Chirvan P's updateReviewer Update
01 Jul 2022, 22:35If I could give a negative rating it would be -10 as Rain is so pathetic at customer service. I read all the negative reviews then I thought I was the only one but there are many who feel like Rain has failed them. Still I yet to have my query sorted and still I am to hear fr management. I guess it's ALL ABOUT THE MONEY!!!! We must just take the substandard service and treated like animals wait worse than animals not even a simple reply on my email no Empathy or heart.
I wish I could reverse the day I said give Rain a chance in this already flooded market of ISP Battling to get customers. I would said let's pass this one if I knew I would be treated like this.
Still waiting for the money!!!
I wish I could reverse the day I said give Rain a chance in this already flooded market of ISP Battling to get customers. I would said let's pass this one if I knew I would be treated like this.
Still waiting for the money!!!
CP
Chirvan P's update01 Jul 2022, 22:35
Reviewer Update
If I could give a negative rating it would be -10 as Rain is so pathetic at customer service. I read all the negative reviews then I thought I was the only one but there are many who feel like Rain has failed them. Still I yet to have my query sorted and still I am to hear fr management. I guess it's ALL ABOUT THE MONEY!!!! We must just take the substandard service and treated like animals wait worse than animals not even a simple reply on my email no Empathy or heart.
I wish I could reverse the day I said give Rain a chance in this already flooded market of ISP Battling to get customers. I would said let's pass this one if I knew I would be treated like this.
Still waiting for the money!!!
I wish I could reverse the day I said give Rain a chance in this already flooded market of ISP Battling to get customers. I would said let's pass this one if I knew I would be treated like this.
Still waiting for the money!!!
CP
Chirvan P's updateReviewer Update
02 Jul 2022, 09:15Good morning,
There was a refund R1251.58, which is not the full amount which Rain took R479 +R958= R1437. Can you please find out where is the balance as I am still short how can Rain short pay when the exact amount which was taken should be paid back. I need the other money R185.42 is still outstanding.
Please Rain I need the balance
There was a refund R1251.58, which is not the full amount which Rain took R479 +R958= R1437. Can you please find out where is the balance as I am still short how can Rain short pay when the exact amount which was taken should be paid back. I need the other money R185.42 is still outstanding.
Please Rain I need the balance
CP
Chirvan P's update02 Jul 2022, 09:15
Reviewer Update
Good morning,
There was a refund R1251.58, which is not the full amount which Rain took R479 +R958= R1437. Can you please find out where is the balance as I am still short how can Rain short pay when the exact amount which was taken should be paid back. I need the other money R185.42 is still outstanding.
Please Rain I need the balance
There was a refund R1251.58, which is not the full amount which Rain took R479 +R958= R1437. Can you please find out where is the balance as I am still short how can Rain short pay when the exact amount which was taken should be paid back. I need the other money R185.42 is still outstanding.
Please Rain I need the balance
CP
Chirvan P's updateReviewer Update
04 Jul 2022, 14:13How long does this take ???
CP
Chirvan P's update04 Jul 2022, 14:13
Reviewer Update
How long does this take ???