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LM
Lawrence M

1 reviews | Active since Sept 2023

22 Sept 2023, 14:46

Rain package

I have received my Rain package that includes a rooter and three sim cards,and I have been trying to call them and also wrote to them via facebook because the rooter is still on a red light showing no network and the password written is also not working and iam getting no assistance from them can you please help

0
Replies (7)
Rain
Rain's reply22 Sept 2023, 14:52
Official
Hi Lawrence Makgae

 We're really sorry your rain experience hasn't been as good as you expected.

 We're going to get on this asap.

 Thank you,

Best regards,

LM
Lawrence M's update23 Sept 2023, 10:35
Reviewer Update
I still have not received any help from.rain with regards to my complaints,
Rain
Rain's reply23 Sept 2023, 12:56
Official
Hi Lawrence

Apologies for the inconvenience caused, Kindly note that we saw that previously there were user-affecting alarms on the tower you usually connect to.

However, they have been cleared. 

We have manually delatched your sim card. Please switch off your device for 10 minutes and monitor your connection. 

Thanks, rain

Best regards,

LM
Lawrence M's update23 Sept 2023, 13:34
Reviewer Update
I have followed the instructions there is still no change,and I also mentioned that the password is also not correct
Rain
Rain's reply24 Sept 2023, 08:14
Official
Could you please try resetting your device by pressing and holding the reset button in at the bottom of the router and then try the password on the device.

Also please confirm your address so we can investigate further.

Best regards,

LM
Lawrence M's update24 Sept 2023, 14:26
Reviewer Update
My address is R1160 klipgat newstand
Klipgat

Rain
Rain's reply29 Sept 2023, 12:19
Official
Hi Lawrence M. 

We do see that your connection has been restored. 

Please do let us know if you are still experiencing an issue by responding to this message and we will jump right on it. Have a great day further. 

Best regards,