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Njabulo R

1 reviews | Active since Feb 2021

05 Feb 2021, 21:22

Rain ow Rain... "SIGH"

Rain... Rain, raaain! *sigh* one minute your at the top of your game the next... Wwwwwwwwwweeeeeeeeewwww BOOOOM!!!!.... if I could make that missile sound I would. I sadly I have to write it...

Had rain for about 3 months now 1st month on rain I was getting speeds as fast as 3.4mb per second and that would just be on my Playstation 4, also my niece loves tictok so she would be watching videos for a pretty reasonable amount of time then my partner would be you tubing or streaming on Netflix. I was happy since yes its uncapped and the speed was pretty reasonable... So then came the other 2 months.. Now I have trouble connecting setting sometimes change themselves and I was loosing speed faster than rain delivers thier Sim cards. They really had me going thinking I've finally found the right 1 but hay guess what as much as I was starting to hate telkom because we were giving a specific amount of data with good speeds. So they would make sure its as fast as possible with streaming quality being 1080p. Knowing very well when it runs out you have to top up... So great strategy there telkom u found the best way to make people over spend drowning them deep so they stay in your clutches.

So back to you RAIN..... woooooew really thought you would prove to some of these other networks that you can do it at an affordable price with a reasonable speed this could be my last month on rain... Thought by now they would have figured something out, or even had the opportunity to actually do something about the network.

But clearly they don't value thier customers, they don't even have an option to pay early. Really guys, nooooo Rain.

imagine the only reason why even gave rain 2 stars wes because i have so much faith in them i have so much love for the network that they can change.

I hope they actually do read comments and reviews in whatever that is said and our complaints on the forums because at the end of the day this is how the company's loose people, money and even trust and reliability.

So what I'm saying is this month is my last month nothing happens after this month then I am surely going to look somewhere else because really rain is not doing it for us if this is what they have to offer after boasting and claiming that they can actually do better than this wasn't worth it but with a low price like that It is a little suspicious now we know why it's such a lower price. Quality is like..... Mmmm... Ow well there goes 2 other friends tht I had convinced now I'm giving rain a test run to see how fast they can actually explain apologies and live up to the standard of what they said they would. Stop saying you will call when we log a fault as well we all know that that's all just to keep people in the dark as you continue to chow money from others.

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Replies (1)
Rain
Rain's reply06 Feb 2021, 07:17
Official
Good morning Njabulo

I trust you are well

Please accept my humble apologies for the service that you have received thus far.

Please may I have your email address that was used to create your rain account or open a ticket on our website if you do not have an open ticket so that we can assist you?

Stay safe.

Regards
Mosa