Rain outside router

My Complaint to to service provider 2week ago:

Hey. My name is Floyd Mfolo And my ID NO.

I have a complaint,I noticed a trend where every at least 2 weeks of my connection signal is very poor and this been going on for the last 2-4 months monitored. I am very disappointed in the quality of your service as I am not failing to pay for the service. I am even experiencing the same problem as I m texting this message.This is so frustrating as I work from home and I under perform due to this matter.

I would really appreciate it if this matter is taken into consideration and maybe resolve as soon as possible.

Thanks

Their reply:

Hi Floyd,

Your address has been updated and your device has been rebooted and your connection refreshed. If the connection issue still persists, please contact us. Rain

My Current Experience with the same matter:

The same,Even worse.😤😭