Rain outdoor 101 router

I was contacted to upgrade my router to a 101 outdoor router. The delivery was made, rain promised to send a videos to connect the router. The delivery told me he's unable to assist as he's just there to make a delivery. It's during working hours am expected to deliver hourly targets and reports at work. Am here now stuck with a router and unable to connect, the delivery guy advised me to call the centre. The lady who picked up couldn't help me with anything she sounded clueless. All this is done during my working hours, I have deadlines. The call centre lady made it worse by telling me that I have to wait for 24 hours to be connected. Rain is the only next work am relying on for work. Couldn't advise us to do this on weekends when we not working? Now I have to buy airtime and connect to do work. Am now stuck with a router that I don't know how to put switch on, despite plugging it the power button still is off. It's so frustrating, very frustrating. Couldn't rain someone to come connect us immediately before taking away their old router. Am female I struggled so much to connect using the manual but the power button of the outdoor router is still off. I don't know if it's faulty or there's something wrong I did on my side. It's very very frustrating and annoying.