CVDM
Charl Van Der Merwe

1 reviews | Active since Jun 2022

15 Jun 2022, 11:17

Rain or Sunshine

Dear Rain

I have canceled my account with you on the 13th of May 2022. My account statement shows that I only canceled on the 20th of May 2022. Is this the way you make your money. *********** clients and not doing the correct refunds? I have been requesting for a team leader to call me, but all in vain... I can see why you are loosing so many clients. Your customer support department doesn't know how to support a customer, nor does the account's department know how too do the accounting correctly.

I have requested that your router must be renowed from my property as Im not going to take any responsibility for it should they break into our home. I'm not going too pay you R4000.00 should this. happen. I need you to take note of this..

You are welcome to contact me... I have been waiting for more than a month already.... maybe change your feedback time too 2 - 24 years...

0
Replies (7)
Rain
Rain's reply15 Jun 2022, 11:35
Official
Hi Charl 

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this asap. 

Thank you, 
rain.
CVDM
Charl Van Der Merwe's update15 Jun 2022, 14:18
Reviewer Update
Good day

Please advice on the amount of my refund before I will be able to assist you with my details you already have.

I have canceled my "service" on the 13th May and not the 20th of May. Your invoice indicates total including vat of R321.94.. my service wasn't from the 1st till the 20th of May. It was from the 1st till the 13th of May.

I'm awaiting your response

Regards
Charl
***
CVDM
Charl Van Der Merwe's update15 Jun 2022, 14:28
Reviewer Update

***
13 May 2022

Good Mr Vam Der Merwe As per telephonic conversation please find the reference number for the escalation: *** Regards Rain SupportTo respond to this ticket, simply reply to this email.
Reference Number: ***


thanks,
rain support
CVDM
Charl Van Der Merwe's update15 Jun 2022, 14:30
Reviewer Update
Your references number #291554
CVDM
Charl Van Der Merwe's update15 Jun 2022, 14:30
Reviewer Update
Your references number #***
CVDM
Charl Van Der Merwe's update17 Jun 2022, 18:01
Reviewer Update
Hi

The router has been collected by Ram this afternoon at about 14:50

RAM ***.


CVDM
Charl Van Der Merwe's update21 Jun 2022, 07:07
Reviewer Update
Good day

Any feedback on the progress of the refund and how long will it take for the manager to process?

Regards
Charl