Rain or drought in support

I have been a rain client for over 2 years now, and always pay on time. Never had any reason to contact rain. A few times my salary was delayed so my payment was delayed, and when that happened, I got phone calls and sms and emails because I was late by 2 days. Now, when I contact rain, I have waited over a week for a response, and still nothing. I sent an email with a simple question, and could not get an answer. Rain recently introduced a new Router, and I wanted to know if I can get one. This simple query is not able to get a response. I once sent a query about 9 months ago stating my connection was poor, after a few days I get a response saying move the router. Move it to where? a different country?

So it seems like time has come to move to a different provider. If Hello Peter allowed comments still, I would ask people where is best to move