SM
Stella M
1 reviews | Active since May 2016
19 Jan 2025, 11:37
Rain only recycles excuses instead of fixing problems
This is now the third official complaint about Rain's absolutely terrible service, not to mention internet signal. I complained the first time on 14 Dec. Cue a month of excuse after excuse. If it is not the 5g tower, then it's the wrong tower. In the meantime, I have to struggle to get work done cause this seems to now be a never ending problem. Are you planning on sorting the signal issue out? If not, let me know where I can dump your useless router so you can take it back. And again, do not even remotely try to take money from me if this issue is not sorted out. I am also still waiting for the so-called reimbur*****t for daily data. It has been more than a month.
Helpful (0)
Replies (17)0
Replies (17)
Rain's replyOfficial
19 Jan 2025, 12:07Hi Stella M,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your connection query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your connection query and will be in touch with you to assist further.
Thank you.
rain.
Rain's reply19 Jan 2025, 12:07
Official
Hi Stella M,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your connection query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your connection query and will be in touch with you to assist further.
Thank you.
rain.
SM
Stella M's updateReviewer Update
19 Jan 2025, 13:53I have already stated more than once that I have no interest in speaking to anyone from Rain. Just fix the problem. If you cannot fix the problem, say so, and I will return the router and cancel the subscription. It is not that difficult.
SM
Stella M's update19 Jan 2025, 13:53
Reviewer Update
I have already stated more than once that I have no interest in speaking to anyone from Rain. Just fix the problem. If you cannot fix the problem, say so, and I will return the router and cancel the subscription. It is not that difficult.
SM
Stella M's updateReviewer Update
20 Jan 2025, 12:32Rebooted twice and still nothing. Still disconnects and no interner
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Stella M's update20 Jan 2025, 12:32
Reviewer Update
Rebooted twice and still nothing. Still disconnects and no interner
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Stella M's updateReviewer Update
20 Jan 2025, 13:50Wow and just like that we're back to the default excuse? How can you still be using this excuse since the beginning of Dec?
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Stella M's update20 Jan 2025, 13:50
Reviewer Update
Wow and just like that we're back to the default excuse? How can you still be using this excuse since the beginning of Dec?
Rain's replyOfficial
20 Jan 2025, 15:50Hey Stella M,
Please keep the device plugged in at all times so that once the sites in your area have been restored the router will automatically re-connect to the best serving Tower. Your patience is highly appreciated.
Thanks,
rain.
Please keep the device plugged in at all times so that once the sites in your area have been restored the router will automatically re-connect to the best serving Tower. Your patience is highly appreciated.
Thanks,
rain.
Rain's reply20 Jan 2025, 15:50
Official
Hey Stella M,
Please keep the device plugged in at all times so that once the sites in your area have been restored the router will automatically re-connect to the best serving Tower. Your patience is highly appreciated.
Thanks,
rain.
Please keep the device plugged in at all times so that once the sites in your area have been restored the router will automatically re-connect to the best serving Tower. Your patience is highly appreciated.
Thanks,
rain.
SM
Stella M's updateReviewer Update
23 Jan 2025, 10:41Approaching 2 MONTHS of terrible internet connection. Today, I yet again cannot get any work done because the connection keeps dropping. What is today's excuse?
I am tired of this now. I am simply going to log a complaint with the relevant ombudsman at this point. It is beyond ridiculous now.
I am tired of this now. I am simply going to log a complaint with the relevant ombudsman at this point. It is beyond ridiculous now.
SM
Stella M's update23 Jan 2025, 10:41
Reviewer Update
Approaching 2 MONTHS of terrible internet connection. Today, I yet again cannot get any work done because the connection keeps dropping. What is today's excuse?
I am tired of this now. I am simply going to log a complaint with the relevant ombudsman at this point. It is beyond ridiculous now.
I am tired of this now. I am simply going to log a complaint with the relevant ombudsman at this point. It is beyond ridiculous now.
SM
Stella M's updateReviewer Update
23 Jan 2025, 11:53Wow, I have been telling you since 14 December that we moved to Sunnyridge. So it would be impossible to face the router towards Queen and Albertina Sisulu. This is just more proof that you are spewing nonsense about the towers. I am going ahead with the complaint at Icasa.
SM
Stella M's update23 Jan 2025, 11:53
Reviewer Update
Wow, I have been telling you since 14 December that we moved to Sunnyridge. So it would be impossible to face the router towards Queen and Albertina Sisulu. This is just more proof that you are spewing nonsense about the towers. I am going ahead with the complaint at Icasa.
SM
Stella M's updateReviewer Update
23 Jan 2025, 14:32FOR THE 1000TH TIME, HOW ARE YOU GOING TO CALL ME WHEN THERE IS NO SIGNAL???? STOP MAKING POINTLESS CALLS AND FIX THE DAMN PROBLEM. WHY IS THIS SO HARD TO DO??????
SM
Stella M's update23 Jan 2025, 14:32
Reviewer Update
FOR THE 1000TH TIME, HOW ARE YOU GOING TO CALL ME WHEN THERE IS NO SIGNAL???? STOP MAKING POINTLESS CALLS AND FIX THE DAMN PROBLEM. WHY IS THIS SO HARD TO DO??????
SM
Stella M's updateReviewer Update
24 Jan 2025, 16:47And we're back to square 1 with the internet dropping, zero connectivity. Expect an email from ICASA and the consumer ombudsman
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Stella M's update24 Jan 2025, 16:47
Reviewer Update
And we're back to square 1 with the internet dropping, zero connectivity. Expect an email from ICASA and the consumer ombudsman
SM
Stella M's updateReviewer Update
27 Jan 2025, 10:00I am returning the router to the nearest drop-off point this weekend. Enough is enough. The router has not even connected once this morning. Don't bother with excuses, just cancel the subscription. I will have the router returned on Saturday. And if you dare save my bank details and take money from my account, I will open a case against you at the bank.
SM
Stella M's update27 Jan 2025, 10:00
Reviewer Update
I am returning the router to the nearest drop-off point this weekend. Enough is enough. The router has not even connected once this morning. Don't bother with excuses, just cancel the subscription. I will have the router returned on Saturday. And if you dare save my bank details and take money from my account, I will open a case against you at the bank.
SM
Stella M's updateReviewer Update
27 Jan 2025, 10:30Which store is closest to Sunnyridge?
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Stella M's update27 Jan 2025, 10:30
Reviewer Update
Which store is closest to Sunnyridge?
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Stella M's updateReviewer Update
29 Jan 2025, 11:06Do you have an upgrade option that would perform better where I live? Or is my only option to cancel and take out a contract with your competition?
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Stella M's update29 Jan 2025, 11:06
Reviewer Update
Do you have an upgrade option that would perform better where I live? Or is my only option to cancel and take out a contract with your competition?
SM
Stella M's updateReviewer Update
29 Jan 2025, 14:41Can I not just upgrade on the app? And what tldo i do with the old router?
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Stella M's update29 Jan 2025, 14:41
Reviewer Update
Can I not just upgrade on the app? And what tldo i do with the old router?
SM
Stella M's updateReviewer Update
31 Jan 2025, 19:02I am returning the router tomorrow and canceling the subscription. There is still zero reliable connection, so I am no longer interested in any of your products. You can cancel everything in the meantime. I have also logged an official Icasa complaint and if you dare take money from me, I will report you to the consumer ombudsman and NCR.
SM
Stella M's update31 Jan 2025, 19:02
Reviewer Update
I am returning the router tomorrow and canceling the subscription. There is still zero reliable connection, so I am no longer interested in any of your products. You can cancel everything in the meantime. I have also logged an official Icasa complaint and if you dare take money from me, I will report you to the consumer ombudsman and NCR.
SM
Stella M's updateReviewer Update
31 Jan 2025, 20:48So after incredibly bad connection and service you still want to charge me? Wow. And now there is no more talk of refunding me the days spent without internet either. Well, I'm going ahead with the Icasa case because this is utterly ridiculous. I will make the very last payment and then I never want to deal with you again.
SM
Stella M's update31 Jan 2025, 20:48
Reviewer Update
So after incredibly bad connection and service you still want to charge me? Wow. And now there is no more talk of refunding me the days spent without internet either. Well, I'm going ahead with the Icasa case because this is utterly ridiculous. I will make the very last payment and then I never want to deal with you again.
SM
Stella M's updateReviewer Update
01 Feb 2025, 09:43I am actually flabbergasted. I returned the router and now you want yet another payment from me. When I asked about the refund, I get told I used 300 gb in Dec and more than 250gb in Jan. HOW IS THIS POSSIBLE WHEN MORE THAN HALF OF THE TIME THE ROUTER DID NOT EVEN WANT TO CONNECT? There is actually no words.
SM
Stella M's update01 Feb 2025, 09:43
Reviewer Update
I am actually flabbergasted. I returned the router and now you want yet another payment from me. When I asked about the refund, I get told I used 300 gb in Dec and more than 250gb in Jan. HOW IS THIS POSSIBLE WHEN MORE THAN HALF OF THE TIME THE ROUTER DID NOT EVEN WANT TO CONNECT? There is actually no words.
SM
Stella M's updateReviewer Update
01 Feb 2025, 16:53You know very well that the router did not work for 2 months, so why should I have paid? At the end of the day, you just don't want to admit that your service has gone down the toilet. All your other reviews are complaining about the same thing! And, you still have not acknowledged that you saved my personal financial details after I changed it. You are NOT supposed to or allowed to do that. I am actively engaging with Icasa and will not let the case go.
SM
Stella M's update01 Feb 2025, 16:53
Reviewer Update
You know very well that the router did not work for 2 months, so why should I have paid? At the end of the day, you just don't want to admit that your service has gone down the toilet. All your other reviews are complaining about the same thing! And, you still have not acknowledged that you saved my personal financial details after I changed it. You are NOT supposed to or allowed to do that. I am actively engaging with Icasa and will not let the case go.