Rain only raining down frustration

Good afternoon.

I've been with rain for a long time now.

But I've had endless network issues.

When I was with 4g, I used to continuously call in and try to sort it out.

I have numerous support tickets for that

Some are: *** - ***

I have many more! And I've spent hours trying to sort out my intermittent Internet connection.

This without luck.

Earlier this month, I received a call and email from rain saying 5g is in my neighbourhood. I was sceptical to take on a higher package.

The call centre agent assured me that connectivity on 5g is much stronger and better.

Unfortunately, when I get home with my router and plug it in, there's no 5G connection at all.

I called in on the 10th of November at 8am and received a reference ***6

The agent promised a 24hr turnaround.

Today (12 November 12pm)is more than 48 hours after the call was logged, and still no response or feedback on the situation.

I'm utterly annoyed and upset with my entire relationship with Rain. I hardly ever got to use what I was paying for.

I feel I should be reimbursed for the non-connectivity.

Your utterly upset client,

Inaayat Abdool Satar