RAIN ONE - THE BIGGEST DISASTER AND **** IN SOUTH AFRICA EVER

Why would RAIN TELECOMS take on "voice" if they cannot even handle "data" yet? So, my daughter signed up for RAIN ONE two (2) months ago. We have not been able to use the minutes AT ALL! This is because RAIN's Indian staff in Mumbai (that's where RAIN has outsourced their call centre to; South African youngsters DO NOT need jobs...) has NO CLUE how to get the SIM's to make and receive calls. We have now spoken to four (4) staff members IN INDIA and EVERY ONE has given us a DIFFERENT WAY to get the SIM active and enabled for voice. Despite the 4 ways, NONE of the FOUR methods are working... Then the call centre transfer you to a "specialist area". The only thing about this area that is special, is that the holding time is 25 minutes... then the call get cut, of course. What RAIN also does not tell you, is that you have to use your allocated data to make the calls. So, because it is VOIP (Voice Over Internet Protocol), you have to use your allocated data to make calls... When your data is used, but you haven't used your minutes, you CANNOT use your minutes... You must first BUY MORE DATA to be able to use your (what RAIN calls) free minutes.... South Africa, beware. Do not cancel your current cellphone service UNTIL you have your RAIN SIM's activated. You will need your (for example) Cell C minutes to phone RAIN in INDIA... RAIN will NOT respond to this, because the staff that deal with hellopeter complaints are situated in South Africa, and they believe the staff in India should do the work. We have lost hundreds of Rands in the past month because (1) RAIN cannot get our two 4G SIM's to make and receive calls and (2) because we have to buy Cell C airtime to talk to RAIN in INDIA!!! We will cancel our contract as soon as I have typed this complaint in full. Don't say I did not warn you about RAIN...