ZK
Zainul K
1 reviews | Active since Dec 2022
02 May 2025, 01:57
Rain one internet
The service is absolutely pathetic. I've requested an upgrade to My SIM 1 over a week ago and my account has been deducted pro rata but still haven't received any upgrade. I've sent in numerous emails and tried calling but to date I haven't received any response.
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
02 May 2025, 06:44Hi Zainul K,
Thank you for bringing this to our attention. we're sorry to hear this has been your experience.
We're looking into your query; we will be in touch to further assist.
Regards,
rain.
Thank you for bringing this to our attention. we're sorry to hear this has been your experience.
We're looking into your query; we will be in touch to further assist.
Regards,
rain.
Rain's reply02 May 2025, 06:44
Official
Hi Zainul K,
Thank you for bringing this to our attention. we're sorry to hear this has been your experience.
We're looking into your query; we will be in touch to further assist.
Regards,
rain.
Thank you for bringing this to our attention. we're sorry to hear this has been your experience.
We're looking into your query; we will be in touch to further assist.
Regards,
rain.
ZK
Zainul K's updateReviewer Update
02 May 2025, 08:56During business hours is perfect
ZK
Zainul K's update02 May 2025, 08:56
Reviewer Update
During business hours is perfect
ZK
Zainul K's updateReviewer Update
02 May 2025, 10:11Please just resolve the issue and give me my upgrade. Refund my pro rata. My account now shows 706 days in arrears. What is going on? I have atleast 7 emails saying "help is on the way" but nothing. I've used Ask rain atleast another 6 times was escalated another 3 times but still no assistance. I called in and was promised a call back 2 days have gone by and nothing. You say you tried calling. Well I sat on the phone this morning for 15 minutes again with no response no one even answering the call.
ZK
Zainul K's update02 May 2025, 10:11
Reviewer Update
Please just resolve the issue and give me my upgrade. Refund my pro rata. My account now shows 706 days in arrears. What is going on? I have atleast 7 emails saying "help is on the way" but nothing. I've used Ask rain atleast another 6 times was escalated another 3 times but still no assistance. I called in and was promised a call back 2 days have gone by and nothing. You say you tried calling. Well I sat on the phone this morning for 15 minutes again with no response no one even answering the call.
ZK
Zainul K's updateReviewer Update
06 May 2025, 10:22It's unfortunate that I got a response from this company only after my complaint on this platform. It was just one call affirming a technical issue and that my money will be refunded and my upgrade resolved but unfortunately to date nothing has happened. I called in yesterday and waited on the phone with no response until the call ended by itself. I explained that I will be leaving the country and wanted the issue resolved before I leave but unfortunately still nothing. I hoped my last comment on this platform would be a good one for the company but that is far from being achieved.
ZK
Zainul K's update06 May 2025, 10:22
Reviewer Update
It's unfortunate that I got a response from this company only after my complaint on this platform. It was just one call affirming a technical issue and that my money will be refunded and my upgrade resolved but unfortunately to date nothing has happened. I called in yesterday and waited on the phone with no response until the call ended by itself. I explained that I will be leaving the country and wanted the issue resolved before I leave but unfortunately still nothing. I hoped my last comment on this platform would be a good one for the company but that is far from being achieved.
ZK
Zainul K's updateReviewer Update
24 Jul 2025, 10:34Since my last response here in May unfortunately I am yet to receive my refund of the pro rata charged. Things have just gotten worse, now I have been double charged and have used up all my resources trying to get my money back. I've made countless calls and emails with no luck. I've wasted my time and airtime on many occasions and I am yet to receive my refund. I have come to the decision that this is not a company I can go forward with and will be cancelling my subscription.
ZK
Zainul K's update24 Jul 2025, 10:34
Reviewer Update
Since my last response here in May unfortunately I am yet to receive my refund of the pro rata charged. Things have just gotten worse, now I have been double charged and have used up all my resources trying to get my money back. I've made countless calls and emails with no luck. I've wasted my time and airtime on many occasions and I am yet to receive my refund. I have come to the decision that this is not a company I can go forward with and will be cancelling my subscription.